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Sales Associate - Fort Wayne, United States - Ascena Retail Group
Description
About usLOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them.
Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you.
Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.
Position Overview:
Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment.
Primary Responsibilities/Accountabilities:
Embraces our values & sets an example through his/her behaviorsResponsible for compliance with all ANN INC.
practices and proceduresAdditional responsibilities as assigned by the Store Manager, Co-Manager, and Sales LeadsRevenue Generation:
Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store's overall goals
Client Experience:
Provides excellent client service by anticipating the client's needs, exceeding expectations, and adhering to ANN INC. service experience standardsAcknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clientsAddresses client concerns, coming to resolution when possible, and involving management where appropriatePortrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professionalTakes ownership, solicits and incorporates feedback for professional growth and development
replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to:
unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes.)Meets merchandise processing standards and maintains an organized and accessible work areaAdheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assetsMaintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)Participates and assists in the preparation for the stores' inventoryReports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the businessFollows all ANN INC.
operational guidelines, processes, and proceduresReviews Bulletin Boards dailyTechnical Expertise:Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systemsPerforms register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
Is proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and processes transactions accuratelyOperates phone, answering calls with an appropriate greeting, transferring and placing calls on holdOperates and understand the functions of the PDTProduct/Brand Management:
Understands and can clearly articulate the Company's brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clientsLives the ANN INC.
Purpose, Values & Behaviors, Practices in all interactionsParticipates in and attends Store MeetingsProactively uses associate education tools to build product and styling knowledge with his/her peersEmbraces fashion, understands current market trends and is able to articulate them using ANN INC.
interpretations in every client interaction. Represents the brand by adhering to ANN INC.'s dress code guidelinesPackages and wraps client purchases according to ANN INC.standardsPosition Requirements:
Client Service:
Ability to function as a role model, ensuring that the client remains the top priority.
Takes initiative to build a loyal client baseFollow Directions:
Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframesMerchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC
's guidelinesCommunication:
Communicates effectively with Clients, Members of Management, Business Partners, and Store AssociatesAccuracy: Ability to handle cash and provide change without errorSchedule: Remains flexible in scheduling that meets the needs of the businessPhysical: Ability to lift and carry up to 20 pounds occasionally.
Maneuver effectively around sales floor and stock roomEducational Requirements and Experience:Minimum Requirements:
High School Diploma or GEDMinimum one year sales associate or relevant experience in the services industry with proven resultsLocation:Store 0977-Jefferson Pointe-ANN-Fort Wayne, IN 46804
Position Type:
Regular/Part timeEqual Employment OpportunityThe Company is committed to hiring and developing the most qualified people at all levels.
It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.
We do not discriminate in any of our employment policies and practices.All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.Note to Applicants:
Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
