- JOB TITLE: Bilingual Customer Service Representative
- JOB DURATION: 6-12 Months with possible temp-to-hire.
- JOB LOCATION: Remote
- CANDIDATE LOCATION: should be living within 40 minutes drive from Rancho Cordova, CA
- INTERVIEW PROCESS: The client will be offering candidates based on their resume hence no interviews.
- START DATE: Mon, Jun 03, 2024
- SHIFT: 9:00 AM -6: 00 PM (Pacific Time).
- BILINGUAL REQUIREMENTS: Mien or Ukrainian are required languages.
- On the first day, equipment pickup is required at the Rancho Cordova, CA facility, work will be remote thereafter.
- A high-speed wired internet connection is essential; Wi-Fi is not permitted. A reliable home office setup is a must.
- Training duration varies (4-5 weeks), contingent on class progress.
- Respond promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Communicating with customers through various channels.
- Communicate and coordinate with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Provide feedback on the efficiency of the Customer service process.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Education: At least an HS diploma OR GED.
- Must reside locally to Rancho Cordova, CA, candidate may have to go onsite to pick up the equipment.
- Must have 2-3 years of Customer Service experience.
- English and Mien
- English and Ukrainian
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Bilingual Customer Service Representative - Rancho Cordova, United States - Amerit Consulting
Description
CLIENT OVERVIEW:
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.
JOB OVERVIEW:
IMPORTANT NOTES:
JOB RESPONSIBILITIES:
JOB REQUIREMENTS:
BILINGUAL REQUIREMENTS:
OR
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.