Customer Service Delivery Driver - Frederick, United States - Harris Teeter

Harris Teeter
Harris Teeter
Verified Company
Frederick, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Summary:
Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Harris Teeter's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Duties and Responsibilities include the following: Other duties may be assigned.

  • Provide excellent customer service while delivering orders to the customer
  • Act as a brand ambassador when discussing Harris Teeter's Seamless Experience and delivery process with customers
  • Ensure a high degree of professionalism and personal presentation when interacting with customers
  • Drive a company vehicle safely and in accordance to Harris Teeter's driving standards
  • Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
  • Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Harris Teeter delivery standards
  • Control and maintain an accurate record of customer deliveries
  • Assist fellow drivers that may encounter difficulties while out delivering
  • Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
  • Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
  • Complete preinspections check of company vehicle before use and report any defects to supervisor
  • Operate company provided technology devices for mapping and customer interaction
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Competency:
To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving
  • Identifies and resolves problems in a timely manner.


  • Technical Skills

  • Assesses own strengths and weaknesses; Shares expertise with others.


  • Customer Service

  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.


  • Interpersonal

  • Focuses on solving conflict, not blaming; Maintains confidentiality.


  • Oral Communication

  • Listens and gets clarification; Demonstrates group presentation skills.


  • Team Work

  • Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


  • Written Communication

  • Writes clearly and informatively; Able to read and interpret written information.


  • Change Management

  • Develops workable implementation plans; Communicates changes effectively.


  • Visionary Leadership

  • Displays passion and optimism; Inspires respect and trust.


  • Business Acumen

  • Displays orientation to profitability; Aligns work with strategic goals.


  • Cost Consciousness

  • Works within approved budget; Develops and implements cost saving measures.


  • Diversity

  • Shows respect and sensitivity for cultural differences; Promotes a harassmentfree environment; Builds a diverse workforce.


  • Ethics

  • Treats people with respect; Works with integrity and ethically.


  • Organizational Support

  • Follows policies and procedures; Supports organization's goals and values.


  • Adaptability

  • Adapts to changes in the work environment; Changes approach or method to best fit the situation.


  • Attendance/Punctuality

  • Is consistently at work and on time; Arrives at meetings and appointments on time.


  • Dependability

  • Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.


  • Initiative

  • Undertakes selfdevelopment activities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.


  • Innovation

  • Displays original thinking and creativity; Generates suggestions for improving work.


  • Judgment

  • Exhibits sound and accurate judgment; Includes appropriate people in decisionmaking process; Makes timely decisions.


  • Motivation

  • Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.


  • Planning/Organizing

  • Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.


  • Professionalism

  • Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.


  • Quality

  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.


  • Quantity

  • Completes work in timely manner; Strives to increase productivity.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below ar
More jobs from Harris Teeter
See all jobs of Harris Teeter