Territory Sales Manager - Starkville, United States - AutoZone

AutoZone Starkville, United States

1 week ago

Full time

Description

SUMMARY:

AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW Customer Service to all AZ Commercial accounts by Living the Pledge everyday.

RESPONSIBILITIES:

+ Grows loyalty and trust with customers

+ Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints

+ Oversees the customer service, sales and general workings of the stores within their territory.

+ Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company

+ Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment

+ Develops market analysis and action plans for commercial accounts

+ Develops, maintains, and revises key customer plans

+ Motivates Commercial AutoZoners to provide WOW Customer Service, enhance productivity level and market products to enhance sales and profits.

+ Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised

+ Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers

+ Ensures all company policies, and loss prevention procedures are followed

+ Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

+ Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status

+ Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.

+ Follows proper accident procedures

+ Provides feedback regarding AutoZoner performance

+ Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment

+ Ensure all stocking programs are stocked each week per policy

+ Ability to work all the hours (of operation) that we are open for business

+ Performs other related duties as required

REQUIREMENTS:

+ Minimum three years of related experience in outside sales (automotive industry a plus) .

+ Direct or indirect experience managing and leading people.

+ Relentless pursuit of new profitable business and penetration of current accounts

+ Ability to create and execute customer development plans.

+ Ability to analyze sales reports and take appropriate action.

+ Understanding of P&L statement and gross profit.

+ Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.

+ Excellent customer service skills

+ Minimum 50% travel w/ some overnight.

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