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Senior Technical Consultant - San Juan, United States - HCL Technologies
Description
Job Description (Posting).
Knowledge/Skills and Experience
Requested Experience:
Degree in Computer Science / Management Engineering / Computer Engineering
Strong knowledge of the Salesforce Sales, Service, and B2B Commerce Cloud
Knowledge of technical aspects of CRM platform (i.e. Data Models, Integrations, Configurations, etc.)
3+ years of Project Management/Team coordination experience
3+ years in Consulting IT Companies or IT Department of multinational Groups working in similar job
positions
Experience in managing the implementation or evolution of a CRM/B2B Commerce solution
Nice to have Knowledge and Experience:
Experience with a Full Project Lifecycle with one or more Salesforce Solutions (Sales Cloud, Service
Cloud, Community Cloud, B2B Commerce)
Need to be able to understand business and technical concepts of the implementation
Experience with a Global Template implementation program with a multi-country Roll-out
Experience with Automotive or Industrial Equipment Industry
Knowledge of Digital Marketing is a plus
Knowledge of Salesforce Architecture and Integration patterns
Strong functional knowledge of CRM/B2B Commerce processes, including Sales, service, and digital
Marketing
IT Demand Management experience in a complex environment, able to collect the business
requirements and manage the priorities with the Business stakeholders
Interest in combining technical expertise with the progressive knowledge of Enterprise Business
processes and how to leverage technology as a means for Business evolution and expansion
High-level knowledge of SAP and QlikSense is a plus
Personal & professional Skills
Enthusiasm and passion for work and IT
Flexibility and autonomy, proactivity
Strong objective-based orientation and problem-solving attitude
Excellent client-facing and communication (both written and verbal)
Excellent propensity to teamwork and collaboration to establish an effective collaboration with
different internal IT actors, but also Business Stakeholders, external ones, such as suppliers who
develop part of the solution to be integrated, etc...
Ability to multi-task and manage various project elements simultaneously
Conflict resolution skills
Continuous curiosity in the technology evolutio (1.) To create work plans, monitor and track the work schedule for on time delivery as per the defined quality standards.
(2.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity. (3.) To ensure process improvement and compliance in the assigned module, and participate in technical discussionsorreview. (4.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
