Insurance Servicing Ng - Mesa, United States - National General Insurance

National General Insurance

Verified Company

Mesa, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Key Responsibilities:

Guide effectiveness of operations by communicating organizational policies and best practices, setting performance goals, monitoring production stats and providing constructive feedback to ensure achievement of productivity and quality standards
Develop and mentor team Supervisors by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance
Manage resolution of system and technology errors by monitoring equipment functionality, identifying issues and quickly escalating to management and technical professionals to ensure continued and correct customer care equipment operations
Contribute to continuous improvement initiatives by communicating with key stakeholders and participating in projects to support delivery of effective client and customer care programs, ensure team alignment with business goals and support achievement of service level agreements
Guide resolution of high impact errors by utilizing knowledge and available resources to resolve customer issues and negotiate sensitive and stressful situations
Support implementation of process and technology changes by gathering training resources, coordinating training programs and distributing project information to prepare team for changes and streamline transitions
Update key stakeholders on department production and performance by communicating with clients and managers as appropriate to regularly share pertinent information

Supervisory Responsibilities:
This job does have supervisory duties.

Preferred Qualifications:
Education and Experience

Bachelor's Degree or equivalent experience.
3 or more years of related experience.
Claims Support experience strongly preferred.

Certificates, Licenses, Registrations

None

Functional Skills

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Ability to motivate, develop, and direct people.
Effective organization and time management skills.
Utilize established procedures to guide decision making.
Ability to manage expenditures to a budget.
Ability to facilitate discussions and manage and resolve conflict to reconcile. differences among others and between self and others.
Effective verbal and written communication skills.

LI-AE1

LI-Remote

National General prides itself on offering our employees a robust Total Rewards package which includes base salary.

The base range offered for the role is:
$70, $107,250.00 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.