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    Full-time Client Advisor - Dallas, United States - LVMH Group

    LVMH Group
    LVMH Group Dallas, United States

    1 week ago

    Default job background
    Full time
    Description

    Country / Region :
    United States

    City :
    Dallas

    Business group:
    Watches & Jewellery

    Contract type:
    Permanent Job

    Function:
    Retail

    Experience required:
    Beginner

    Reference No:
    TAGH01692

    Date of publication:
    Position


    Are you ready for an exciting new opportunity to work as a Sales Associate for TAG Heuer's NorthPark Boutique? Our watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

    We are seeking an innovative and ambitious Sales Associate to join our team. If you're excited to drive TAG Heuer's business, we want to connect Please submit your resume for immediate review.

    POSITION SUMMARY

    The Sales Associate is responsible for generating sales, providing outstanding customer service in accordance with Company guidelines, performing routine operational tasks as assigned by the Boutique Manager, maintaining the overall appearance of the store and safeguarding Company assets.


    STRENGTHS FOR SUCCESS
    Selling skills with ability to meet monthly personal sales goals

    Customer focus:
    Dedicated to meeting customer expectations and requirements within Company policy parameters
    Ability to establish and maintain effective relationships with customers via clienteling
    Ability to learn and effectively convey product information
    Profile


    ESSENTIAL JOB FUNCTIONS
    Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
    Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
    Assists Boutique Manager with execution of store marketing initiatives

    Customer Service:
    Provides superior customer service
    Greets all customers
    Offers assistance in accordance with store customer rotation system
    Answers all customer questions, offers alternate product if requested product is not available
    Seeks assistance when unable to fully meet customer needs
    Processes customer repairs when requested
    Sends thank you notes to customers within two weeks of a purchase
    Maintains store log of customer product requests

    Operations:


    Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.

    Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily
    Ensures facility maintenance, presentation and organization
    Exhibits proficiency in computer programs used by the Company

    In absence of Boutique Manager:
    Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplished
    Receives any delivered product into inventory and makes sure it is merchandised correctly
    KNOWLEDGE, SKILLS & ABILITIES
    2+ years retail sales experience required; luxury experience a plus
    Previous clienteling experience
    Demonstrated ability to learn a technical product strongly preferred
    Ability to type and use e-mail required
    Demonstrated ability to communicate and engage with customers, co-workers, and business contacts in a courteous and professional manner
    Ability to develop extensive brand and product knowledge
    Ability to work varied hours/days, including nights and weekends on a weekly basis, is required
    Spanish and/or Portuguese language skills strongly preferred

    Employee benefits:


    At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401k, automatic employee contribution, employee assistance programs and more.

    Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws.

    This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

    #J-18808-Ljbffr
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