Customer Service Representative - Houston, United States - Polytex Fibers

Description

This position is a key role on facilitating the fulfillment of our orders to our customers in a timely manner, this role is also a liaison between our customers and production.

You will play a crucial role in maintaining positive relationships with customers, managing inquiries, processing orders, and providing exceptional service throughout the customer journey.

• Ensures compliance regarding Safety, Food Safety, Quality and Good Housekeeping practices for all activities.
• Provide Customer service to all customers on resolving any issue by directing and delegating to the correct department for resolution.
• Detail scheduling for all assigned production areas, resolve challenges or obstacles.
• Plans, creates, and maintains the production schedule based upon demand planning, actual sales orders, internal capacity and factors affecting schedule attainment and develops a master production schedule.
• Communicate with production about schedule changes, clarify any open questions regarding schedules or priorities.
• Identify and execute opportunities for cost improvement, efficiency, and overall company performance.
• Address customer concerns, provide product information, and offer solutions to meet their needs.
• Monitor and maintain appropriate inventories of Raw Material and Finished Goods
• Develop a comprehensive understanding of our product line and manufacturing processes.
• Provide guidance and recommendations to customers based on their specific requirements.
• Stay updated on industry trends and product developments to better assist customers.
• Communicates with Sales, Quality Assurance and Production to satisfy customer requirements.
• Support inventory management accuracy and improvement initiatives to reduce cost and improve results.
• Proactively reach out to customers to gather feedback and ensure their ongoing satisfaction.
• Perform other duties as assigned.

• Strong attention to detail, with a high degree of accuracy and precision
• Knowledge of production control, planning, inventory control, and materials
• Advance computer skills in excel
• Excellent interpersonal skills
• Strong analytical and problemsolving skills.

• Preferred experience in manufacturing environment
• 3 years previous experience in customer service
• Preferred experience in ERP Production Planning and MRP
• High School Diploma or bachelor's degree marketing, sales or administration
• Bilingual