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Catering Manager - Charlottesville, United States - Thompson Hospitality
Description
** Catering Manager - The Ridley**
**Job Category****:** FOOD AND BEVERAGE **Requisition Number****:** CATER004055 Showing 1 location **Job Details**
**Description**
**Who We Are:**
Thompson Hospitality is the nations largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:
Purpose
+ Give back to our communities
+ Celebrate diversity
People
+ Do the right thing
+ Treat people the way you want to be treated
+ Always do your best
+ Be accountable for our actions
Performance
+ Serve the highest quality food
+ Provide world-class service
+ Maintain flexibility to better serve our clients
**Competitive Benefits:**
Health/Dental/Vision
Paid Time Off
401(k), matched up to 4%
Short and Long Term Disability
Tuition Reimbursement
Employee Referral Program
Pet Insurance
Discounts: Hotels, Travel, Tickets
**Basic Function/Scope:**
Responsible for acquiring and maintaining new catering customers and booking private parties for the company. Development of quality leads to ensure growth. Expected to meet or exceed given sales goals within assigned territory.
**Responsibilities:**
Prospect new potential catering clients by cold calling, office visits, tastings, and demonstrations.
Follow-up on every potential lead to secure a catering client.
Demonstrate and present catering services to potential clients.
Plan, coordinate, and execute all catered functions.
Schedule private parties.
Become proficient in the company catering menus and services.
Become knowledgeable about the local competition and be able to speak to what the company's attributes are in comparison.
Maintain new catering relationships and rekindle past catering relationships (done through face-to-face meetings, phone calls, emails, and mailing).
Attend regularly scheduled meetings. (could be via phone)
Provide regular communication regarding new prospects, appointments, and plans of action & sales.
Fosters a culture of total customer experience.
Take ownership of the client relationship and ensure that their catering experience with the company exceeds expectations.
Track & report all customer sales and usage monthly.
Analyze sales progress regularly to determine what tactics are most effective and adjust accordingly.
Analyze customer usage to better understand overall business trends, as well as individual user trends over time.
Personally handles large orders, specific requests, and special orders.
Communicate with the Marketing, local catering GM and management team regularly to report progress, developments, and opportunities.
Work with local management team to promote the overall brand to aid the region in achieving positive sales and profit trends.
Respond to opportunities, issues, and concerns with a sense of urgency.
Create an environment of trust, mutual respect, and credibility.
Conference services
Work with pre booked group clients to finalize plans and agendas.
Create banquet event orders, resumes, and be an important communicator to all departments to ensure a successful meeting or event.
Must be flexible to meet clients needs within reason.
**Qualifications:**
Bachelor Degree in hospitality or marketing preferred.
Salesforce experience required.
Excellent customer service, written and verbal communication skills, listening and interpersonal skills.
2-3 years catering sales experience.
Restaurant experience preferred.
Minimum 1 year of food and beverage operations experience.
Strong negotiating skills.
Strong computer skills.
Customer service oriented.
Self-motivated and able to work in a fast paced environment.
**We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
**This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
