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Tarrytown

    Community Experience Representative - Tarrytown, United States - Jewish Community Center on the Hudson Inc.

    Jewish Community Center on the Hudson Inc.
    Jewish Community Center on the Hudson Inc. Tarrytown, United States

    4 weeks ago

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    Description

    Community Experience Representative are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.

    Essential functions include but are not limited to the following:

    • Meet and greet members, their guests and visitors, and program participants and families, as they arrive
    • Support the smooth operations of all welcome desk functions
    • Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary
    • Participate in all required trainings
    • Assist members with purchases of retail goods and/or services
    • Keep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materials
    • Assist with updating reference materials, such as safety guidelines and required logs and ledgers
    • Support programs, and the cross-selling of programs whenever possible
    • Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
    • Adhere to the Code of Conduct
    • Additional duties, as may be assigned by the supervisor

    Education and Experience:

    • A minimum of a high school diploma, or an equivalent combination of education and experience
    • A strong customer service and sales orientation

    Additional Qualifications:

    • A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional manner
    • A strong track record of consistently providing excellence in service, and quality of work
    • Proficiency in using technology and/or office skills, as could be required on the job
    • Experience working in high-performing, collaborative and constructive teams
    • Current CPR, AED and First Aid certification is a plus
    • Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.
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