- Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;
- Enter data into a specialized computer system;
- Dispatch AHA's Mobile Phlebotomists and Couriers;
- Track specimen collection and reporting;
- Trouble shoot missing, incomplete, and incorrect orders;
- Must have the ability to interact effectively and professionally with clients and coworkers always;
- Exceptional Customer Service skills, a must.
- High School diploma
- 1-year of customer service experience in healthcare, preferred.
- Detail oriented with ability to multi-task daily.
- Knowledge of lab test orders; solid understanding of the importance of critical results.
- Excellent customer service and telephone etiquette skills required.
- Effective verbal and written communications, especially listening skills.
- 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
- Advanced computer skills.
- Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
- Ensure patient privacy, confidentiality, and HIPAA are upheld always.
- "Team Player" mindset a must
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Fit2Run The Runner's Super Store Bradenton, United StatesFit2Run is a family-owned and operated specialty retailer established in 2006, in fact, "Family Matters" is one of our company's core values. We pride ourselves in giving back and bringing people together within our local communities through fun runs, partnering with local non-pr ...
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customer service representative
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Customer Service Representative - Bradenton, United States - American Health Associates
Description
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.THE ROLE: Customer Service Representative
RESPONSIBILITIES:
QUALIFICATIONS: