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Maintenance Technician 2nd Shift - Sevierville, TN, United States - Smoky Mountain Resorts
Description
Maintenance Technician 2nd ShiftPay:
$18-$25/hr. An additional $3.00/hr. offered for 2nd shift positions.
Who We Are:
Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us.
As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR 'Spirit of Hospitality' and our Smoky Mountain community.
Purpose:
The Hotel Maintenance Technician is responsible for proper maintenance and overall upkeep of guest rooms or condos, guest public areas, food facilities, common areas, waterpark and pool areas, hotel grounds, and maintenance areas for their property.
Importance is placed on safety-critical, attention-to-detail and effectively supporting hotel corrective, preventive and predictive maintenance activities through the maintenance and operation teams.
Primary Essential Duties & Responsibilities:
The Business:
The Hotel Maintenance Technician will work 8 hours to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand.
Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep SMR operations running efficiently.
Support and assist the Maintenance Supervisor to achieve minimal breakdowns, efficient maintenance costs, and maintenance goals.Complete all assigned work orders as reported through the property management computer system.
Complete Daily and Weekly reports timely and checklist as assigned.
Support Maintenance Manager to ensure efficient operation of the Maintenance Department in accordance with all property manuals.
Respond to action items and guest related items or problems promptly and effectively troubleshoot / repair to prevent reoccurrence.
Follow all safety procedures and actively participate in safety training. Ensure compliance through safety system ownership.Meet approved preventative maintenance goals for each period.
Maintain pools and waterpark chemicals, equipment, and areas to company standards.
Communicate with my supervisor and property managers regarding projects, inventory, emergency maintenance issues, and guest impact items.
Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas.
Compliance with TOSHA certification to handle biohazards and responsibilities for safety in handling.Knowledge and ability to comply with all company operating policies and procedures.
Perform other incidental and related duties as required and/or assigned.
Perform various tasks relating to projects and other duties as assigned by the Maintenance Property Supervisor, Maintenance Manager, or General Manager.
Management reserves the right to change, remove or add to these duties as necessary.Team Members:
A team member who supports and participates in Smoky Mountain Resorts' Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
Contributes to building a positive team spirit.Commitment to SMR's
Legendary Service:
Enjoy working in Hospitality and believe in providing SMR guests with the highest standards for room cleanliness, comfort and superior service.
Consistently focus on attention-to-detail for safety, cleanliness, organization, maintenance, and property care.Respond to guest related situations promptly and initiate actions effectively to prevent reoccurrence.
Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.
Quality of Work Statement:
High standard for accuracy in all aspects of the job and other project assignments.
When assigned, respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.
Planned corrective, preventive and predictive maintenance targets and goals are achieved on my shift.
Maintain strict confidentiality and excellent judgment regarding privileged information.
Ensure my work areas are safe, organized and maintained
Position Requirements:
Personality / Attitude:
Motivated, energetic, flexible, cooperative, and friendly.
Enjoy working with people and providing excellent guest service.
Ability to comply with attendance and dress code policies.
Willingness to learn best practices and adapt to procedural changes.
Contributes to building a positive team spirit.
Recognized as a positive influence to others.
Appearance, hygiene and dress represent the company's image.
Skills / Knowledge:
Ability to work individually or as a team.
Be in good physical condition and be able to perform indoor and outdoor duties.
Ability to work in a fast-paced, demanding work environment.
Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
Problem solving and strong organizational skills with excellent attention to detail (ATD).
Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
Education / Experience:
High school diploma or equivalent is required.
1 year or more maintenance experience is required.
Technical certifications or vocational training in relevant fields is preferred.
Certified in:
HVAC and CPO is preferred.
Proven experience in hotel engineering, facility maintenance, or in a related role.
Hospitality experience within the Hotel / Condo / Residential Industry is preferred.
Strong knowledge of HVAC, electrical, plumbing, and mechanical systems.
Valid driver's license and ability to be on company insurance.
Ability to deal with a diversified workforce
Benefits:
Years of Service Getaway (receive a company paid vacation after a year of service)
401k with 4% company match
Health, dental, and vision insurance for $12 per week
Paid Time Off
Professional Growth Opportunities
Tuition Reimbursement
Employee Discounts
CPO Training and Certification
HVAC Certification Assistance
Essential Functions:
Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus.
The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own.Ability to tolerate various temperatures while working outdoors, however most work will be performed indoors in an indoor office environment.
Sitting for most of the day. This position requires continuous ability to remember information. Collier Development Company is an equal opportunity employer.Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
