Help Desk Technician - Richmond, United States - SSI

SSI
SSI
Verified Company
Richmond, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:

SSI is seeking a Help Desk Technician to provide technical support for a 24x7 Enterprise Service Desk on a government contract.


DUTIES AND RESPONSIBILITIES:


  • Respond to tickets in ServiceNOW in a timely manner and ensure resolution of all open technical issues as required
  • Provide escalation of priority technical issues to next level personnel when appropriate
  • Provide handson and desk side support to VIPs as needed
  • Perform troubleshooting of outages, failed peripheral equipment, and system errors to include
:

printers, cell phones, PDAs, VDI end equipment, and laptops

  • Assist users with a variety of technical issues to include
:

remote/telework connectivity issues and MS Office Suite errors and coordinate with custodian for equipment turn-in

  • Reimaging of operating systems, upgrades to platforms, PKI and credential troubleshooting issues and other routine IT maintenance tasks required
  • Will require onsite travel using personal vehicle, company van, company golf cart or another motorized vehicle

Requirements:


REQUIRED SKILLS AND QUALIFICATIONS:


  • Two (2) years of relevant experience, including Windows operating systems
  • Must have an Active Secret Clearance
  • Must have valid state driver's license, personal vehicle and proof of insurance.
  • Must have DoD 8570 compliant IA and CE certifications to include
:

- (IA) Security+, CySA+, CCNA Security, CASP, or CISA


While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear.

The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 50 pounds; and carry up to 25 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
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