Program Supervisor - Gresham, United States - Multnomah County

Description

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:
$75, $113,674.38 Annual

Department:
Department of County Human Services (DCHS)

Job Type:
Regular Non-Represented

Exemption Status:
United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):
May 28, 2024

The Opportunity:

Overview:

Aging, Disability and Veteran Services (ADVSD) is excited to announce we are currently seeking an experienced individual to provide services as a Program Supervisor within our Long term Services and Support program. We currently have 2 positions available at our East County Branch in Gresham.

As a Program Supervisor you will plan, organize, and supervise case management and support staff activities. You will be responsible for ensuring services are provided in accordance with established Federal, State, and County guidelines and in alignment with the Division's mission and values. You will be responsible for supervising Case Managers who administer Long Term Care Services and Supports.

The eligible list created from this recruitment may be used to fill future regular, limited duration, temporary, on-call, full or part-time assignments within the department

The successful candidate will demonstrate:

• Ability to create space and actively promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Advanced knowledge of and ability to appropriately apply pertinent laws and policies related to the administration of Federal and State financial, medical and long term services and supports programs for older adults and individuals with disabilities
• Knowledge of available programs, public assistance providers, service agencies, protective services, referral centers, community resources, and crisis/emergency resources
• Ability to provide direction, implement change management, and lead a complex program
• Ability to supervise employees including guiding, coaching, initiating performance improvement, corrective action, and disciplinary action when appropriate
• Experience using a participatory management style to promote teamwork and a "learning" work environment for employees
• Ability to exercise good judgment, diplomacy, and tact in dealing with confidential and complex situations.
• Patience and compassion when dealing with challenging and emotionally charged situations
• Ability to effectively organize/prioritize work to meet pressing deadlines in a busy, fast paced environment.
• Experience with maintaining the health and welfare of older adults, and people with disabilities by arranging and monitoring long-term care services, as well as authorizing Medicaid services.
• Experience with developing a comprehensive client-directed, outcome-based plan of care in conjunction with the client and/or the client's representatives and based on the client's needs assessment.
• Experience with arranging for the provision of care in a variety of care settings and payment to care providers as well as monitoring the client's needs, risk status, and condition through home visits, telephone contact, and contact with care providers, contract registered nurses, and other collateral contacts
• Experience with maintaining case information and case noting in accordance with ADVSD and Oregon Aging and People with Disabilities (APD) standards and guidelines and ability to perform complex financial calculations to determine eligibility, benefit level and client payment liability for services.
• Experience with providing consultation to co-workers of any classification and to staff of partner programs/agencies. Keep current on all policies and procedures for the programs administered.
• Experience with supporting staff in APD computer systems such as Oregon Access and ONE system is desired.

To Qualify:

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA+ community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

• Bachelor's degree in a related field (Professional work at or near the level of this position can substitute year for year for the educational requirement)
• Three (3) years of relevant experience in increasingly responsible professional leadership or technical program experience working with aging and disability programs.
• Must have a valid driver's license
• Must pass a criminal background check

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

*Transferable Skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Oregon Pay Equity Law: Salary offers will be determined in accordance with the Oregon Pay Equity law, offers will be made within the posted pay range and will be based on a candidate's experience that is directly relevant to the position.

Screening and Evaluation:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

The Application Packet:

- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -

Your completed application must include the following:
1) Workday application and/or uploaded resume covering relevant experience and education. Please include the following for each employer: name of employer, location, dates of employment, your title, and a summary of your responsibilities. -AND-
2) A cover letter. Please attach a cover letter as a separate document. Your cover letter will be evaluated based on how you:

• Describe how your background makes you a great candidate in this role described in the Overview and To Qualify sections of the job announcement.
• Describe any work experience and transferable skills that include a commitment to racial justice and equity.

Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the 'Overview' and 'To Qualify' sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview.

The recruiter as listed on the job announcement must receive all attachments by the closing date of the recruitment. Please attach veterans' preference documentation to the separate Oregon Veteran Preference Questionnaire, not the regular application. Please contact the recruiter as soon as possible if you experience complications uploading your attachments.

After You Apply:

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.
• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the "My Applications" section. You must complete these tasks or actions before the job posting closes.
• Check both your email and Workday account for updates regarding this recruitment.

Internal Candidates: After you have submitted your application, check your WorkDay inbox and please complete the Veterans Preference Questionnaire prior to application deadline.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference for this recruitment. Review our veterans' preference page for details about eligibility and how to apply.

The Selection Process:

We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates through phone screen and/or interview(s)
• Reference checks and Background check

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Information:

Type of Position: This is a non-represented position and is not eligible for overtime

Schedule: Core business hours are Monday - Friday, 8:00 AM - 5:00 PM.

Hybrid schedules are available with approval after the initial training period.

Location: East County Branch (600 NE 8th St, Rm 100, Gresham, OR

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:
Elizabeth McGunnigle

Email:

Phone:


Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:
9361 - Program Supervisor