- Le respect des engagements de traitements SLA, des incidents et des demandes d'assistance.
- La mise en production des correctifs et leur suivi post MEP.
- Garantir et contribuer au bon niveau de service des applications gérées et à l'amélioration de leurs performances.
- Assurer la gestion des incidents en mode Astreintes
- Contribuer à l'amélioration continue des processus (identification et correction des dysfonctionnements et des problèmes, processus, etc)
- Suivre et réaliser les évolutions
- Mettre en production les évolutions et assurer le suivi post MEP
- Veiller à la mise en place des dispositifs de monitoring dans une approche proactive
- Fournir la visibilité sur l'avancement des sujets au management et aux métiers.
- Rendre compte au Manager du Support Applicatif de l'état d'avancement des évolutions
- Amélioration continue
- Contribuer aux études et analyses d'impacts concernant les adaptations SI sur son périmètre
- Maintenir les indicateurs de suivi et de performance
- Assurer la bonne application des pratiques Lean Management
- Définir, implémenter et optimiser les procédures d'assistance et s'assurer de leur confirmateur avec les normes de la banque
- Connaissances techniques applicatives et plus précisément CORE BANKING Amplitude,
- Connaissances techniques des domaines moyens de paiement, référentiels, engagements
- Bonne connaissance générale des systèmes d'information
- Ordonnanceurs de traitements, SQL, scripts shell, outil de testing
- Méthodologie de mise en place (conception, modélisation ...)
- Techniques de gestion du projet (coordination, planification, suivi, reporting, remontée d'alertes...)
- Connaissance du métier de la banque
- Outils & environnements de développements et de tests
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Consultant Support Core BANKING - Washington, United States - Trusted Advisors
Description
Job Description
Job DescriptionNous recherchons pour le compte d'une banque internationale basée sur Casablanca, un Consultant support Core BANKING.
Support applicatif
Reporting
Profil recherché:
Consultant avec une expérience dans le domaine de support de minimum 4 ans, dans le domaine bancaire et plus précisément de l'application le CORE BANKING Amplitude
- Système d'Information
- Compétences Fonctionnelles
- Communication orale et écrite
Type de contrat: Freelance
Durée de la mission: 3 mois renouvelables (projet minimum 1 an)
Lieu: Casablanca