Beverage Shift Supervisor - Wilmington, DE, United States - Delaware Park Casino & Racing

Delaware Park Casino & Racing Wilmington, DE, United States

2 weeks ago

Description

The expected salary range for this position should fall between $38,000 and $43,000 per year

Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.

Thorough and complete knowledge of all assigned restaurant and outlet positions.
Ensures smooth operation of the assigned outlet.
Assists in training and evaluating employees in assigned outlets.
Implements and adheres to food and beverage cost control procedures and orders necessary stock for the outlet.
Adheres to and administers established Food and beverage Policies, Labor Laws, Liquor Laws, and Delaware Sanitary Codes.
Recommends and documents coaching and discipline of staff on appropriate paperwork.
Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving the same.
Knowledge of computer software including Microsoft Word and Excel.
Ability to work independently with minimal supervision.
Must be able to walk and stand for at least a full eight (8)-hour shift.

Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout shift.

Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Station assignments covering large areas with long walking distances, Work areas could have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.

The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
relay all guest compliments and complaints to department management.

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