VLT Shift Supervisor - Wilmington, United States - Delaware Park

Delaware Park Wilmington, United States

3 weeks ago

Description

**Job Title:** VLT Shift Supervisor (FT) Job Information **Category:** Slot Operations **Type of Assignment:** Regular **Position Type:** Full Time **City/Town:** Wilmington **State/Province:** Delaware

Job Description **JOB RESPONSIBILITIES:**

Ability to read, analyze procedures, contracts and Government Rules and Regulations.

Responsible for the direct supervision, evaluation and training of VLT personnel including issuing appropriate coaching and discipline to staff.

Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulating expectations.

Responsible for understanding and enforcing Company and Departmental Policies and Procedures.

Conducts interviews of employee candidates; assigns employee personnel when necessary.

Assists VLT Shift Manager in all phases of VLT Operations including assisting guests with promotions on the floor.

Supervises staff and slot areas; re-assigns shift work schedules and floor attendants when necessary.

Observes and recognizes irregularities in personnel or guests.

Responsible for understanding all available slot floor system reports, game information and knowledge of the player tracking system to investigate and resolve guest complaints.

Ensures that VLT Attendants work with cage personnel, security officers or other Delaware Park staff in regards to payouts, e-ticket paper fills and exchange slips.

Promotes teamwork and fulfills the segregation of duties and responsibilities for State regulatory compliance.

Knowledgeable and actively promotes Marketing events by communicating necessary information to floor personnel; available to assist marketing personnel when necessary.

Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a Shift Manager immediately

Responsible for accountability of all issued and unissued VLT machine keys.

Promotes outstanding customer and employee relations while Building Rewarding Relationships.

Creates a Fun and Friendly atmosphere

Promotes honesty and trust among the team.

Performs all other duties as assigned.

**JOB REQUIREMENTS:**

One (1) to Three (3) years experience in gaming operations.

Must be able to walk and stand for extended periods of time.

Must be able to lift Forty (40) lbs. in weight and push or pull up to Fifty (50) lbs in weight without difficulty.

Excellent verbal communication and customer service skills required.

Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.

Must be able to work a flexible schedule due to the needs of the business including weekends and holidays as required.

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