Client Care Associate/medical Records Coordinator - East Harlem, United States - Union Settlement Association

Union Settlement Association
Union Settlement Association
Verified Company
East Harlem, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

Client Care Associate/Medical Records Coodinator

Organizational Summary
Union Settlement is an East Harlem based nonprofit organization founded in 1895. For 128 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults.

As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs.

Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.

Today, Union Settlement provides services through 33 program sites in approximately 28 locations.

Union Settlement's current programmatic portfolio includes 8 core program areas:

Early Childhood Education, Youth Services (including after school programs), Family Services (including the Family Enrichment Center and the Family Childcare Network), the East Harlem Community Partnership, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development.

Union Settlement serves more than 10,000 individuals and nearly 1,000 businesses every year.


Position:
Client Care Associate/Medical Records Coordinator


Department:
Mental Health Services


Reports to:
Deputy Director


Hours:
Full-Time


Salary:
$ $22.00 per hour


FLSA:
Non
-Exempt


Location:
On-site


: Position Summary**:


Responsibilities:


  • Meet and greet clients at the front desk.
  • Checkin clients upon arrival.
  • Verify Insurance coverage for new and existing clients
  • Review and process completed sessions.
  • Distribute Metro cards to qualified persons.
  • Update database regarding client visit status.
  • Obtain prior authorizations for prescriptions.
  • Call clients for appointment reminders.
  • Distribute logs and encounter forms to therapists.
  • Train mental health staff to utilize EMR
  • Serve as EMR site expert for staff
  • Maintains EHR training documentation
  • Assists to troubleshoot various problems
  • Logs tickets with vendor, following up on resolution
  • Develops means to utilize EHR to pull necessary and required data reports.
  • Performs testing after EHR upgrades, updates and as needed
  • Protect the confidentiality of Medical Practice Partners' interests and patient's medical record
  • Additional duties as assigned by supervisor.
  • Oversees the medical records and record requests

Qualifications:


  • Strong computer skills; knowledge of Medi-EHR billing software a plus.
  • Demonstrated experience in maintaining software data and protocols.
  • Ability to work independently.
  • Excellent interpersonal, organizational, and communication skills.
  • Exemplary and dedicated work ethic.
  • Bilingual (English/Spanish).

CO
R E CO M P E T E N C IE S

  • Leading Others: Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
  • Facilitating Change: Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement's goals.
  • Managing Performance: Evaluates and revises goals semiannually with the team. Provides consistent supervision and documents performance highlights and concerns
  • Communicating and Collaborating: Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard
Union Settlement's Diversity, Equity & Inclusion Commitment

  • Union Settlement is an equal opportunity employer. They do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law._
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