Technical Supporter - Roanoke, VA, United States - Virginia Transformer Corp.

Virginia Transformer Corp. Roanoke, VA, United States

6 days ago

Full time

Description

US Secretary of Energy, Jennifer Granholm said*__, __*"With what Virginia Transformer is doing, they are at the center of how we're going to build out the backbone of our clean energy future*__.

"_
Virginia Transformer and Georgia Transformer Corp., is "the engineering firm that makes transformers."

We are the largest US-owned manufacturer of electric transformers in North America and have been helping to secure the reliability and resilience of our country's electric grid for more than 50 years.

We produce power transformers for any conceivable application – GSU, substations, auto-transformers, grounding transformers, drive duty, rectifier, exciter, voltage regulator, and other.

The company is experiencing steady and sustained growth and serves every part of US industry from its six state-of-the-art North American facilities

Job Overview:

At Virginia Transformer, we value providing superior help desk service and are committed to the successful operation of our information technology systems.

We are seeking a qualified IT help desk technician to assist our co-workers with questions and problems concerning computer systems, hardware, and software.

The technician will work with end users remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Install, maintain, set up, troubleshoot, and configure PCs, laptops, and networked printers,
Perform system administration for all PCs, laptops, scanners, and other networked devices, as
Manage service desk tickets on time using the JIRA system

Open/Close and update incident history via JIRA Service Desk, or other Helpdesk applications,

Backup/Restore user profiles and data in compliance with assigned procedures.

Document, maintain, upgrade, or replace hardware and software.
Adhere to naming standards and labeling of all assets.
Adhere to enduser ITSM support standards and procedures to ensure priorities and goals are met
Respond to end users issues via phone, email, and computer chat
Run diagnostics, install, make changes, and repair computer hardware, printer, network devices,

and software to resolve end-user-reported issues

Bachelor's or Graduate's Degree in computer engineering, computer science, engineering, or

Basic understanding of networking, troubleshooting skills, Microsoft Office suite, Windows 7,
10 & 11, and Antivirus software.

Excellent English oral communication skills, as well as using correct grammar, spelling,

IT certifications are a plus

57 years of experience working in a help desk environment

#Job Type:
Full-time

Dental insurance

Employee assistance program
Health savings account
Tuition reimbursement
8 hour shift
Monday to Friday

Help desk: 1 year (Preferred)

Windows: 1 year (Preferred)

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