- Adhere to all policies and procedures of the Hotel Transportation and Casino Services Department.
- Provide positive service standards including but not limited to courtesy, sincerity, and enthusiasm.
- Answer phone calls, emails, and text messages to assist with host requests and guest needs.
- Track flights to ensure chauffeurs are on location on time for airport pickups.
- Monitor ride board constantly and dispatch chauffeurs on rides at the appropriate times.
- Communicate via 2-way radios and/or cellular phones with chauffeurs.
- Assist chauffeurs with guest and host requests while en route to or from the property.
- Communicate with other departments such as VIP, Butlers, and Casino Marketing to ensure all pertinent information is shared with all to ensure a seamless transportation experience.
- Other duties may include receiving emergency and non-emergency calls, monitoring driver logs, keeping records, and addressing guest escalations.
- Maintain a clean and safe working area.
- Perform other duties and responsibilities as requested
- Previous experience dispatching in high pace environment or equivalent experience in a Luxury Hotel setting.
- Customer service-oriented mindset
- Ability to multitask and communicate professionally and effectively while doing so.
- Ability to work efficiently, independently and cohesively, consistently producing quality results.
- Previous experience with LMS, Outlook and flight tracking apps such as Flightview or Flight Aware
- High school diploma preferred.
- Minimum age requirement is 18.
- Must possess basic computer skills and knowledge of operating Windows specific to position responsibilities.
- Effective communication via phone, radio, or email.
- Must be able to complete standard forms and reports.
- Ability to read and understand all policies and procedures.
- Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
- Must be able to work flexible hours, including evenings and weekends.
- Fast-paced environment, multiple tasks to be handled under time constraints.
- Must be able to handle a heavy business volume, and sensitive situations relating to a team member, candidate, and guest problems, in a timely manner.
- Must be able to tolerate areas containing secondhand smoke.
- Must be able to lift and carry 30 pounds.
- Must be able to bend, crouch, kneel, twist, and work at a desk/counter when performing functions of the job.
- Respond to visual and aural cues.
- Must have manual dexterity to operate all office equipment.
- Must be able to recognize and respond to individuals with questions.
- Must be able to maneuver around office and property.
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Dispatcher Limo Services - Las Vegas, United States - Caesars Entertainment
Description
Job DescriptionJOB SUMMARY:
A Dispatcher is responsible for efficiently and effectively coordinating and dispatching chauffeurs and service vehicles to appropriate locations according to host or guests' requests or instructions. Dispatchers will display courtesy and professionalism when relaying work orders, messages, and information to and from chauffeurs, Hosts, Butlers, VIP Services, and Sales to ensure all guest needs are met and ensure a seamless transportation experience.
All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.
ESSENTIAL JOB FUNCTIONS:
Required:
Help us roll out the red carpet at Caesars Palace This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
