Teller - Frostburg, United States - First Peoples Community FCU

Description

_
First Peoples Community Federal Credit Union_


Position Title:
Teller


This position has a 24 hour per week guarantee but can work up to 29 hours per week and may be scheduled five days a week.

POSITION PURPOSE
To assist members/non-members with their financial transactions, involving the issuance and receipt of cash and other negotiable instruments. To assist in maintaining the systems required to support those functions. To promote and cross-sell credit union products and services.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Receives and processes member/nonmember financial transactions, including but not limited to deposits, withdrawals, transfer, loan payments, checkcashing, foreign Visa Cash advances, and issuance of negotiable instruments. Assesses fees for transaction type as outlined in procedures or the fee schedule. To assist in maintaining the systems required to support these functions.
• Provides routine information concerning their account. Directs member to appropriate department for more complex or specialized service needs.
• Maintains member records.
• Takes an active role in learning and understanding our members' needs and to fulfill those needs by crossselling the appropriate credit union products and services. To increase member awareness of the products and services offered by the Credit Union.
• Assists with opening and closing of the branch.
• To maintain onsite ATM. This includes but not limited to the loading of cash and balancing the machine.
• To assist in the management and operation of the cash vault, cash dispenser, and coin machine. This includes but not limited to the loading and emptying of cash, processing cash shipments, preparing cash shipments, inputting transactions onto the mainframe and balancing its cash totals.
• Assists with safe deposit operations.
• Balances cash drawer and daily transactions.
• Performs other duties as assigned.

PERFORMANCE MEASUREMENTS & EXPECTATIONS

• Job duties are efficiently, accurately, and effectively performed in accordance with established policies and standards.
• Security procedures are understood and adhered to by all Service Representatives.
• Teller cash drawers are to be balanced within fifteen minutes after the branch has shutdown or within fifteen minutes of serving their last member. Any balancing discrepancies should be reported to the manager on duty.
• To meet balancing standards as defined in policy and procedures.
• Good business relations exist with members. Members' problems or questions are courteously and promptly resolved.
• To establish a good working relationship through teamwork and coordination with coworkers and management, both within and external to the department.
• To insure that reports and records are accurate and completed in a timely manner.
• The Credit Union's professional reputation is maintained and conveyed.
• Transaction levels, balancing, errors, etc. are in line with Credit Union standards.
• Comply with the Information Security Policy and the Business Ethics and Conduct Code.

QUALIFICATIONS

Education/Certification:

• High school graduate or equivalent.

Skills/Abilities:

• Excellent communication skills
• Good interpersonal skills
• Ability to multitask
• Attention to detail
• Solid math skills
• Ability to operate related computer software, and other business equipment including 10key, money counters, and telephone

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking:

• Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:

• Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion:

• Movements frequently and regularly required using the wrists, hands, and/or fingers.

Finger Dexterity:

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Average Visual Abilities:

• Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:

• Standing throughout the day; movement of sitting down/standing up. Exerts up to 20 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

None:

• No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:

• Ability to deal with a variety of variables under only limited standardization.
• Able to interpret various instructions.

Mathematics Ability:

• Ability to perform basic math skills and to use decimals to compute ratios and percentages, and to draw and interpret graphs.

Language Ability:

• Ability to use passive vocabulary of 56,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
• Ability to write