Front Desk Associate - Bakersfield, United States - Holiday Inn Express and Suites Bakersfield Central
Holiday Inn Express and Suites Bakersfield Central
Bakersfield, United States
Verified Company
1 week ago
Description
Qualifications- High school or equivalent (preferred)
Front Desk: 1 year (required)
- Night Shift (preferred)
- Overnight Shift (preferred)
- US work authorization (preferred)
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Visual Matrix and KABA Key pms
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Pay:
per hour Depends on Experience
Schedule:
- 8 hour shift
- Night shift
- Weekends a must
Education:
- High school or equivalent (preferred)
Experience:
Hotel Experience: 1 year (preferred)
Front Desk: 1 year (preferred)
Shift Availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location:
- One location
Communication method(s) used:
- Phone
- In person
This Job Is Ideal for Someone Who Is:
- Dependable -
- more reliable than spontaneous
- Peopleoriented enjoys interacting with people and working on group projects
- Detailoriented would rather focus on the details of work than the bigger picture
- Autonomous/Independent enjoys working with little direction
- High stress tolerance thrives in a highpressure environment
This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Work Remotely:
- No
Pay:
From $16.50 per hour
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
- Overtime
Work setting:
- Inperson
Application Question(s):
- Weekend Availability Required
Education:
- High school or equivalent (preferred)
Experience:
Front Desk: 1 year (required)
Hotel Experience: 1 year (required)
Shift availability:
- Night Shift (required)
- Overnight Shift (required)
Ability to Relocate:
- Bakersfield, CA 93308: Relocate before starting work (required)
Work Location:
In person