Service Lane Greeter and Check-in Representative - Highland, United States - Webb Hyundai Highland

Webb Hyundai Highland
Webb Hyundai Highland
Verified Company
Highland, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Service Lane Greeter and Check-in Representative
As a Service Lane Greeter and Check-in Representative, you will own our customer's experience in the service lane.

You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.


Responsibilities

  • Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, wellgroomed personal appearance.
  • Clean driving record
  • Willing to submit to a preemployment background check & drug screen

BENEFITS:


  • Health insurance
  • Company contributes a portion to cost
  • Dental, Vision and Aflac insurance options available
  • Paid Life Insurance
  • 401(k) with company matching
  • Paid Vacation
  • Family owned and operated
  • Positive work environment
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