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Trenton

    Help Desk Coordinator - Trenton, United States - Crescens

    Crescens
    Crescens Trenton, United States

    4 weeks ago

    Default job background
    Description
    Job Title: Help Desk Coordinator
    Location: Trenton, NJ
    Duration: 4+months
    Type: Contract

    * Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday)*
    *Note: 35 hour workweek*

    Short Description:
    • Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
    Job Description:
    • The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
    • The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
    • They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.
    • The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
    Responsibilities:
    • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
    • Maintain a working knowledge of Help Desk and IT Operations procedures.
    • Log all incoming problems and requests and actions taken to resolve them.
    • Provide first response help desk support to all customers and users.
    • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
    • Provide support for Client business applications.
    • Provide follow-up status to end-users in accordance with specified support policies and procedures.
    • Ensure closed problems are adequately documented.
    Qualifications and Skills Desired:
    • Microsoft Windows 10
    • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on Client mainframe systems will be provided.
    • Experience using Microsoft Excel, Word and Visio
    • Must have good clear communication skills
    Required:
    • Data entry
    • Experience using email (Outlook)
    • Experience working in a position requiring calm demeanor when dealing with upset users
    • Experience with MS Excel
    • Experience with MS Word
    • Experience with MS Visio
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