Guest Services Representative - Oak Park, United States - Frank Lloyd Wright Trust

Frank Lloyd Wright Trust

Verified Company

Oak Park, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Organization
:
Frank Lloyd Wright Trust

Job Title
:
Guest Services Representative (Seasonal)

Job Type
:
Part-time (Non-exempt) March through September
Job Location(s)
:Downtown Chicago, Hyde Park, Oak Park

Salary
:
$16.50 per hour

Organization Summary:

Established in 1974, the Frank Lloyd Wright Trust organization has evolved over five decades, growing its historic sites, expanding its communications through technology, and serving wider audiences

Its mission:

To engage, educate and inspire the public through interpretation of Frank Lloyd Wright's design legacy and preservation of his original sites for future generations.

Position Summary:

Carry out all aspects of guest services operations, including: guest orientation, tours, retail sales, scheduling, phone reservations, administrative support, coordination of onsite special events, programs, and facility rentals, etc.

Position Duties:

Deliver quality daily guest experiences and activities including (but not limited to): greet and orient visitors, call and conduct tours, sell and/or distribute audio tour equipment per established procedures, sell retail products and Trust memberships, facilitate programs, events, and special uses of Trust sites.
Assist in the daily preparation of the sites for delivery of guest experiences including (but not limited to): signage, equipment, event and/or program set ups and housekeeping details.
Ensure friendly customer service and safety goals that meet organizational objectives.
Participate in and complete the interpreter training program(s), successfully learning to lead tours.
Provide organizational support and back up as needed in all areas of department activity

Additional Duties may include, but are not limited to:

Coordinate, sort and distribute all incoming/outgoing mail and deliveries
Maintain office supplies, shop, kitchen inventory
Process general office supply orders
Provide basic instructions to staff on standard office machine operations
Assist on interdepartmental projects

Qualifications:

College degree preferred (current students encouraged to apply)
12 years of Customer Service experience
02 years of Data Entry experience
Experience in hospitality, museums, or other service industry with proven results preferred
Comfortable using computer and phone system
Comfortable speaking in front of large groups
Ability to travel to visitation sites (weekdays and occasional weekends)

Environment:

House museum sites are multi-level (areas not accessible to the mobility impaired). FLWT is a smoke and drug-free environment and equal opportunity employer.

Job Types:
Part-time, Seasonal

Pay:
$16.50 per hour

Schedule:

Monday to Friday
Weekends as needed

Work setting:

Inperson

Application Question(s):

This position requires traveling to multiple locations. Are you willing and able to reliably commute to them? (Oak Park, Chicago, Hyde Park)
Are you comfortable speaking in front of large groups of people?

Experience:

Customer Service: 1 year (preferred)

Work Location:
In person