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Southlake

    Customer Relations Assistant Manager - Southlake, United States - Sharkey's Cuts for Kids

    Sharkey's Cuts for Kids
    Sharkey's Cuts for Kids Southlake, United States

    2 weeks ago

    Default job background
    Description
    Benefits:
    • 401(k)
    • 401(k) matching
    • Employee discounts
    Sharkey's Cuts for Kids is looking for an experienced Customer Relations Assistant Manager who is forward facing with clients, likes to see their team succeed, manages from within their team, and is a natural leader. While this is a management position, you will still be forward facing with clients and work the front desk alongside your team. This includes booking appointments, sales, solving client issues, cleaning, etc. The right candidate includes people who naturally smile, have a friendly nature, a positive attitude, and actively seek out, greet, and engage all guests in conversation.

    As a premier provider of haircuts, Sharkey's brings fun, excitement and expertise to kid's haircuts. We strive to provide professional services in a fun and exciting environment by friendly and experienced staff members. We believe everyone should have an enjoyable experience where "Haircuts are Cool and Fun Rules"

    JOB DESCRIPTION:
    • Supervising the daily operations of the customer service department
    • Setting customer service goals for team members and helping them reach those goals
    • Interacting with customers and handling customer queries and complaints in a timely manner
      Maintaining relationships with customers
    • Making weekly and monthly reports and surveys
    • Improve customer service experience, create engaged customers and facilitate organic growth
      Take ownership of customers issues and follow problems through to resolution
    • Keep accurate records and document customer service actions and discussions
    • Analyze statistics and compile accurate reports
    • Recruit, mentor and develop customer service team members and nurture an environment where they can excel through encouragement and empowerment
    • Adhere to approved budget
    • Maintain an orderly workflow according to priorities
    RESPONSIBILITIES: Ability to hire, lead, coach, and train Customer Relations team for performance and sales goals. Operate Point-of-Sale software system. Ability to multi-task in a fast-paced atmosphere. Ability to work with kids. Reports directly to Regional Director.

    QUALIFICATIONS: Minimum 5 years' experience managing in Customer Service/Customer Relations. Able to work weekends. Own transportation, available for Southlake, Coppell, and Watauga locations

    BENEFITS:
    • Paid Time Off
    • 401K
    • Competitive salary
    • Fun environment
    • Supportive leadership team
    Compensation: $ $18.00 per hour

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Sharkey's Cuts for Kids Corporate.
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