Information Technology Specialist Tier 1 and 2 - Hagerstown, United States - DYNAMARK MONITORING INC

Description

Dynamark Monitoring, Inc. is a local provider of nationwide, world-class security and fire monitoring, video security and managed access control.

Our successful team members have an amazing customer-centric attitude, provide outstanding service and follow-through, are dependable and accountable, and are fully committed to the continued growth and success of our business.

Our people save lives; we are proud of what we do; and we are rewarded for our accomplishments.


Overview:

This is a Monday-Friday 8am-5pm position, but after this person is well trained, they will be on call for true emergencies, as our Central Station (emergency dispatching call center) cannot be down.

Duties and Responsibilities of IT Support Specialist

• Respond to staff inquiries regarding computer hardware/software and phone operation to resolve problems promptly, efficiently, and accurately. Provide excellent customer service and followup communications.
• Diagnose, troubleshoot, and resolve hardware/software, phone, and other network and system problems, and replace defective components when necessary.
• Assist remote staff with issues that may be hardware, software, network, internet

- or user-related. Train users to work remotely and teach best practices.

• Learn the frontend and backend of our industryspecific software in order to gain the knowledge to provide support to staff.
• Perform hardware maintenance on PCs, laptops, and other equipment including upgrading as necessary.
• Complete Active Directory tasks such as resetting passwords and unlocking accounts.
• Set up equipment for new employees, performing or ensuring proper installation of cables, operating systems, and appropriate software, and ensuring appropriate peripherals have been procured and installed.
• Configure security settings and access permissions for groups or individuals.
• Help maintain and administer computer networks. Identify the causes of networking problems, using diagnostic testing software and equipment.
• Create and maintain detailed documentation and inventory of the IT/phone systems.
• Create and maintain maintenance schedules and documentation of IT processes.
• Keep current on IT developments, recommending upgrades in hardware/software systems and improvements in processes, as appropriate.
• Maintain a high degree of professionalism in actions, demeanor and dress.
• Maintain absolute confidentiality in all business matters.
• Perform other duties as required.

Requirements:

• Associate degree in a computer technology or related field and at least 2 years of deskside support or equivalent combination of education and experience preferred
• Some audio/video system experience preferred
• Advanced knowledge of Windows operating systems, database management systems, load balancing, system and network architecture and design, Office 365, and other office productivity software
• Ability to configure, install, troubleshoot, and maintain workstations, laptops, phones, tablets, and peripherals
• Experience troubleshooting network, software, printing problems
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Customer Service Experience a must
• Organized and able to multitask, strong written and verbal communication skills, great attention to detail, work well without constant supervision, strong timemanagement and analytical skills, ability to constantly prioritize tasks, honest and professional
• Ability to alternate oncall for emergency technical support
• Ability to lift 50 lbs. unassisted and perform all physical tasks required of deskside support

Excellent benefit package including Health, Dental, Vision, Life, STD, Supplemental benefits, 401(k) and PTO.

We are an Equal Opportunity Employer