Administrative Assistant - Forest Park, United States - SCI Shared Resources, LLC
Description
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Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities.
Duties include greeting and meeting with at-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
- Performs reception duties
- Verifies atneed files before meeting with families
- Performs blind checks
- Follows up with memorial renderings, processes and timelines
- Prepares marker monument placement paperwork
- Designs memorials
- Notifies families when flowers are placed
- Sets Arrangement Continuation Appointments
- Serves atneed cemetery families
- Stands graveside services and provides support to the families
- Sets followup visits at the atneed arrangement conference
- Logs information for Family Service Counselors
- Prepares and processes Veteran's Paperwork
- Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
- Receives and processes payments and contracts
- Processes accounts payable transactions
- Assists Location Management, Sales, and Family Service Counselors
- Greets family members and friends
- Communicates client family's needs promptly and accurately to the appropriate staff member
- Conveys a sense of concern and empathy with client family members at all times
- Responds to customer inquiries via telephone, internet and in person
- Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
MINIMUM REQUIREMENTS
Education
High School or equivalent
Experience
years of experience in an office clerical or customer service capacity required
- Experience working in a customerfocused and fastpaced professional environment required
Knowledge, Skills & Abilities
- Flexible schedule
- MUST be available to work weekends
- Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
- MS Office Suite experience preferred
- Basic mathematics skills required
- Good verbal and written communication skills
- Strong organizational skills and detail oriented
- High level of compassion and integrity
- Ability to maintain confidentiality
Category (Portal Searching): Administration and Clerical
Job Location:
US-IL - Forest Park
Job Profile ID:
F00200
Time Type:
Full time
Location Name:
Woodlawn Funeral Home - Woodlawn Memorial Park and Woodlawn Crematory
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