Visitor Experience Associate - Corona, United States - New York Hall of Science

New York Hall of Science

Verified Company

Corona, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position title:
Visitor Experience Associate

Department:
General Admission

Reports to:
Visitor Experience Manager

FLSA Status:
Non-Exempt

Work Location: 100% onsite at NYSCI (Corona, NY)

Work Schedule:
Shifts available Wednesday - Sunday (9:00 AM - 5:00 PM); 21 hours per week maximum

Position Classification:
Part-time (Casual)

_ Organizational Background_:

Since its founding at the New York World's Fair, the New York Hall of Science (NYSCI) has inspired millions of people—children, teachers, and families
- by offering creative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 500,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives.

NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by strategies of engagement called Design, Make, Play.

The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that inspire passionate science, technology, engineering, and mathematics (STEM) learners.

NYSCI engages diverse communities of learners, particularly young people, in STEM, by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people's play.

Our transformative model for STEM exploration invites broad participation and makes engagement and learning irresistible.

_ Department Role_:

The New York Hall of Science's Visitor Experience team is a critical and integral part of NYSCI's overall operations. NYSCI depends upon the talents and skills of this team to successfully accomplish its mission.

Under the direction of the Visitor Experience Managers, the Visitor Experience Associates provide support, direction, and consultation for NYSCI's general visit, birthday party, membership and group admissions functions.

Visitor Experience Associates are the primary contact for the public and internal staff. They provide accessible, relevant, clear, timely information, and support the visitor's journey.

_ Function_:

The role of the Visitor Experience Associate is to create a welcoming atmosphere for groups, visitors and birthday party guests at their initial contact with NYSCI, while orienting them to the museum in such a way that facilitates the confidence visitors need to participate and explore.

Additionally, Visitor Experience frequently conducts visitor surveys to improve the visitor experience. The Visitor Experience Associate participates actively in this research.

_ Principal Responsibilities_:

Meet and greet arriving visitors, ensuring that the daily reception of visitors occurs in an orderly, timely, and thorough manner.
Engage visitors, answer questions and help foster good first impressions to maintain a positive relationship with visitors.
Process sales at various workstations, complete ticket checkin and ensure visitors have adequate information to have a fruitful experience.
Promote the sales of Membership, All-Inclusive tickets and all ancillary activities. Become an ambassador for the variety of NYSCI's tickets and products.
Support the operation of all visitor facing programs, events, and activities.

Assist with any daily sanitization and organization of workstations and ticketing and survey instruments (ex:
iPad).- Promote social distancing and other hygiene etiquette in accordance with NYSCI's policy.

Support visitor experience research efforts through data collection, data entry, data preparation and related tasks.- Be conversant in the mission, exhibitions, programs and related content of NYSCI Prepare and maintain all materials needed for daily operations, prepare workstations for use throughout the week and prepare birthday party rooms for use when expected.- Actively participate in all training opportunities including new exhibit content, visitor engagement strategies, improving customer service, and learning how to initiate conversations with visitors to invite feedback and response to exhibitions.- Actively work to improve NYSCI's "Staff Helpfulness" rating through our COVES survey, on an ongoing basis.

Consistently provide feedback and observations to the management team to ensure the department's operational guidelines, policies and procedures are as up to date and efficient as possible.- Complete other tasks as assigned.

_ Supervisory Responsibilities_:

None

_ Relevant Experience And Skills_:

2 years' experience working at a museum or related management experience. Commitment to the philosophy and mission of NY Hall of Science. Demonstrable experience t