Food & Beverage Manager - Belvedere

Creating and protecting the warmest, most joyful community, embracing the volunteer spirit centered on the shared passion for boating. · Founded in 1869, The San Francisco Yacht Club is the oldest Yacht Club on the West Coast and maintains one of the country's finest yachting fac ...

Job description

Creating and protecting the warmest, most joyful community, embracing the volunteer spirit centered on the shared passion for boating.

Founded in 1869, The San Francisco Yacht Club is the oldest Yacht Club on the West Coast and maintains one of the country's finest yachting facilities. 

In every facet of the Club, we uphold our core values of Excellence by consistently striving to create the best member experience. Leadership through coaching, encouragement, respect and acting with integrity. Passion with sincere engagement with our members and staff. Tradition, where we honor our heritage and perpetuate our legacy. Camaraderie through embracing teamwork and collaboration. And finally, Enjoyment where we strive for smiles on everyone's faces – members, guests and staff. These values shape a culture where our staff feel valued, supported and inspired to bring their best selves to work each day.

The San Francisco Yacht Club's Food and Beverage Manager oversees the daily operations of clubhouse dining outlets, including food and beverage services, member engagement and overall hospitality. This role ensures that members and guests receive an exceptional experience while maintaining efficient operations within budget. The ideal candidate has a strong food and beverage management background including bartending and beverage program development, staff supervision, and customer service in a high-end hospitality setting. This position will act as MOD of all F&B operations when on duty.

The San Francisco Yacht Club by the numbers

· 1298 Members

· Approximately $9.8M Annual Gross Volume

· $3M Annual F&B Revenue Approximately

· 70% A la carte - 30% Catering

· 49 FTE Employees | 20 Seasonal

· Club POS/accounting system: Northstar

· The Club is organized as a 501(C)(7) Corporation

Summary of Position: 

This is a hands-on position that oversees all aspects of front-of-house food and beverage. Trains, coaches and manages service staff, including servers, bartenders, busser and food runners. Regularly supports bar service by taking orders, mixing drinks, and serving members as needed. Applies relevant hospitality principles to assure a consistent exceptional member experience. Works in conjunction with Culinary team to ensure smooth/timely service to members and guests.  This position reports directly to the Assistant General Manager.

Directly Supervises: Dining Room Captain, Bartenders, Servers, Runners and Bussers

ESSENTIAL RESPONSIBILITIES:

Member Services

· Greets members/guests and oversees actual service on a daily basis.

· Addresses member/guest complaints and advises the Assistant General Manager about appropriate corrective actions taken. 

· Actively serves members beverages; performs all duties as a Bartender as necessary including fulfilling a shift, fill in as needed, and assists Bartenders during busy times. (See Bartender Job Description for details)

· Serve as club's opening manager, closing manager and/or manager on duty as assigned. 

· Plans dining room set-up based on anticipated guest counts.

· Works with Front Office in taking reservations and develops and maintains the dining room reservation system. 

Bar/Beverage 

· Actively serves members beverages; performs all duties as a Bartender as necessary including fulfilling a shift, fill in as needed, and assists Bartenders during busy times.

· Oversee Bar program, including oversight of beverage programs and inventory control.

· Ensures a quality, robust and constantly evolving beverage program consisting of a well thought-out, properly priced and executed wine list (including BTG) and cocktail list.

· Ensure all beverage menus are up to date, accurate, clean and readily available.

· Ensure all beverage offerings, including specials and new items, are properly advertised to members.

Administration

· Works with Chef to update, review and print weekly menu changes. 

· Ensure POS is up-to-date. 

· Responsible for the daily reconciliation of the Point-of-Sale system for ala carte dining.

· Responsible for weekly FOH schedule based on business needs.

· Reviews and approves weekly payroll including approving requested time off.

· Ensure that all labor laws are consistently adhered to, including proper timekeeping, meal breaks, etc. 

Staff Management

· Works with Assistant General Manager to ensure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.

· Ensure that all safety and sanitation standards are consistently met.

· Ensure staff are properly uniformed and following all policies and procedures

· Responsible for running daily pre-shift meetings before all service periods with focus on training and introduction of new skills.

· Responsible for weekly Bartender and FOH schedules based on business needs, including Ala Carte, Banquets and Club Events.

· Document and submit to Assistant General Manager any corrective action and staff performance issues in a timely manner.

· Review and approve semi-monthly payroll including approving requested time off.

Operations

· Assist in ordering and receiving of products and supplies and ensure proper quantity, quality and price for all purchases.

· Maintain appearance, upkeep and cleanliness of all dining areas and service staff work areas.

· Make suggestions about improvements in dining room service and layout to Assistant General Manager. 

· Manage China, Glass & Silver inventory and advises Assistant General Manager on reordering as needed.

Special Events

· Assist in set-up and supervision of private functions and club events.

· Assist Assistant General Manager on planning and execution of club events. 

· Manage event staff as assigned.

· Responsible for the daily reconciliation of the Point-of-Sale system for special events.

Other General Duties and Behaviors

· Demonstrate and role models leadership qualities by positive, respectful interactions with all, effective teamwork and collaboration, club policy adherence, and through fostering member relationships. 

· Complete all other duties as assigned by the Assistant General Manager and/or General Manager.

Compensation and Benefits: The salary range is $80,000 - $90,000 (D.O.E.); we provide paid time off, paid holidays, healthcare benefits, and a 401(k) with employer matching contributions.

Requirements

QUALITIES, ABILITIES AND EXPERIENCE REQUIRED:

· A minimum of 4 years of progressive responsibility in food and beverage industry required

· A minimum of 2 years of personnel management, preferably in a private club environment 

· A minimum of 2 years of bartending experience, preferably in a private club environment

· Strong knowledge of all beverages, especially wine. WSET Level 3 or similar certification preferred

· Experience in resolving customer issues/complaints as well as overall excellent customer service required

· Proficient in computer software including Microsoft Word and Excel

· Solid time management, organization and prioritization skills

· Proven ability to effectively build and foster a team environment

· Ability to make decisions in a fast-paced environment

· Ability to effectively communicate verbally and non-verbally with others

· Ability to prioritize, anticipate situations, and take quick action

· Ability to manage multiple projects and recommend/implement effective solutions

· Demonstrated commitment to customer service

· Excellent problem solving/decision making skills

· Ability to work independently and proactively in a fast-paced environment

PHYSICAL REQUIREMENTS:

· Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach.

· Push, pull or lift up 50 pounds.

· While performing this job, employee will be exposed to sunlight, heat, wet and/or humid conditions

· Maintains a professional appearance appropriate to position and as per Club policy

· Ability to climb on step stool or ladder in order to complete elements of the job or facilitate maintenance issues

· Fine motor skills

The San Francisco Yacht Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.