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    Inbound Customer Service Agent - Johnson City, United States - Advanced Call Center Technologies

    Advanced Call Center Technologies
    Advanced Call Center Technologies Johnson City, United States

    3 weeks ago

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    Description

    Location:

    Location:

    Inbound Customer Service Agent in Johnson City, TN at ACT Location *

    **Location:**

    **Experience:**

    Not Specified **Job Description**

    **Advanced Call Center Technologies** is an essential service provider. We help thousands of people every day. Now is your chance to make a significant impact. ACT is seeking **Customer Service Representatives** who are passionate about helping others, to join our team.

    We offer:

    PAID ONSITE TRAINING

    Opportunities to advance within

    Hourly, overtime, and tremendous bonus opportunities

    Flexible full time schedules and stability

    Affordable benefits for you, your spouse, and/or children after 90 days

    Paid time off and paid holidays after 90 days

    **Customer Service Representatives** primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, cell technical issues. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

    **Essential Duties and Responsibilities for Customer Service Representative**

    Responds promptly to customer needs, solicits customer feedback to improve service

    Maintains confidentiality, listen to others without interrupting

    Speaks clearly and persuasively in positive or negative situations

    Multi tasks to document while speaking with the consumer.

    Demonstrates accuracy and thoroughness

    Looks for ways to improve and promote quality

    **Minimum Qualifications for Customer Service Representative**

    Education: High School diploma or GED.

    Must be able to successfully pass criminal background check

    Data entry and basic computer skills

    ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACTs employees to perform their job duties may result in discipline up to and including discharge

    ~ CW

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