- Provide pertinent product and service information to customers
- Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
- Develop and build relationships with new customers
- Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
- Overcome objections respectfully and professionally
- Ensure complete satisfaction throughout the entire experience
- Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
- Attend daily meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions
- 1-3 years of successful sales, customer service, cold-calling, or client relations experience
- Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly
- Excellent presentation, negotiation, and verbal communication abilities
- Independent and self-motivated, but can also work effectively in a team setting
- Work with a multitude of people both externally and internally with customers and team members
- Outstanding time management, prioritization, and organization skills
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Client Support Representative
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Rochester Promotions Firm Rochester, United StatesJob Description · Job DescriptionCH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager indiv ...
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Rochester Promotions Firm Rochester, United StatesJob Description · Job DescriptionThe Telecommunications Customer Support Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assistin ...
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Telecommunications Customer Support Representative
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Rochester Promotions Firm Rochester, United StatesJob Description · Job DescriptionThe Telecommunications Customer Support Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assistin ...
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Regional Support Center Representative
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Client Support Representative
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Rochester Promotions Firm Henrietta, United StatesCH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Sup ...
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The University of Rochester Rochester, United StatesUnder the supervision of the Customer Support Supervisor and with specific direction from the Customer Support Lead, and with the ability to work independently as well as part of a team, serves as a customer service representative and technical resou Support, Representative, Cust ...
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Client Support Representative
1 day ago
Rochester Promotions Firm Rochester, United StatesJob Description Job Description CH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager indivi ...
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Customer Support Representative
1 week ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · Under the supervision of the Customer Support Supervisor and with specific direction from the Customer Support Lead, and with the ability to work independently as well as part of a team, serves as a customer service representative and technical resource for th ...
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Client Support Representative
6 days ago
Rochester Promotions Firm Rochester, United StatesJob Description · Job DescriptionCH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager indiv ...
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Client Support Representative
2 weeks ago
Rochester Promotions Firm Rochester, United StatesJob Description · Job DescriptionCH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager indiv ...
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Client Support Representative
6 days ago
Rochester Promotions Firm Rochester, United StatesJob Description · Job DescriptionCH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager indiv ...
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Regional Support Center Representative
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Regional Support Center Representative
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Pharmacy Support Center Representative
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Wegmans Food Markets, Inc. Rochester, United StatesAble to answer a high volume of incoming calls; assist customers by answering any questions. Communicate with internal customers (store pharmacies) regarding customer information/orders. Meet individual goals and team averages for number of calls per Support, Representative, Phar ...
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Pharmacy Support Center Representative
2 weeks ago
Wegmans Rochester, United States_This position is based in Rochester, NY. On-site training will be required for up to 6 weeks at our corporate offices. Upon completion of training, this position is work from home._ · The job of the Pharmacy Support Center Representative is to provide support by acting as a liai ...
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Monitor Sales Support Representative
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KETER ENVIRONMENTAL SERVICES LLC Rochester, United StatesJob Description · Job DescriptionAbout Us · Waste Harmonics is a managed service provider in the waste industry located in Victor, NY. We provide a comprehensive outsourced waste management consolidation service for companies and corporations with up to 5,000+ locations. We work ...
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Regional Support Center Representative
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SPECTRUM Rochester, NY, United StatesIf you are someone who embraces change and constant movement, loves to support customers and tech savvy, the Regional Support Center (RSC) Representative role as a part of the Field Operations (Field Ops) business unit may be the perfect role for you · At Spectrum, we keep more t ...
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Monitor Sales Support Representative
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KETER ENVIRONMENTAL SERVICES LLC Rochester, United StatesJob Description · Job DescriptionAbout Us · Waste Harmonics is a managed service provider in the waste industry located in Victor, NY. We provide a comprehensive outsourced waste management consolidation service for companies and corporations with up to 5,000+ locations. We work ...
Telecommunications Customer Support Representative - Brighton, United States - Rochester Promotions Firm
Description
The Telecommunications Customer Support Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Telecommunications Customer Support Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.
As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.
Responsibilities of the Telecommunications Customer Support Representative:
Requirements of the Telecommunications Customer Support Representative:
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