Customer Account Manager - Sussex, United States - Quad
Description
As a global marketing experience company, Quad's goal is to help our clients win every day.We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness.
We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success.
Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best— for ourselves and our clients.
At our core, we're a company that believes we can always create a better way.
The Customer Account Manager is the primary liaison between external customer and internal sales, operations and production teams to ensure product meets customer requirements.
This role is responsible for customer order from point of inception to completion and delivery of finished product to the client.
- This position is onsite in office at _Sussex, WI_ plant location._
Responsibilities:
- Serve as liaison and project manager for customer orders to communicate changes in specifications, schedules, estimates and/or instructions representing the company as central point of communication.
- Analyze and review all order plans to identify and correct barriers to ensure project success
- Resolve and troubleshoots customer and/or production issues that arise and escalate when necessary
- Produce and create standard and custom customer reports and communications
- Communicate and monitor production schedule, including quality of product to maintain ontime delivery
- May lead crossdepartmental projects
- All other duties as assigned
Qualifications:
- Ability to work independently, multitask and balance a number of Customer Accounts
- Ability to successfully analyze problems, drawing valid conclusions and make recommendations
- Ability to travel in and outofstate to customers for onsite consultation
- Excellent written and verbal communication skills
- General knowledge of print industry and processes
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity.
We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace.
Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.
Quad also prohibits harassment of applicants and employees based on any of these protected categories.Drug-Free Workplace
More jobs from Quad
-
Client Services Coordinator
Commerce, CA, United States - 2 weeks ago
-
Walk-in Wednesday 10am-3pm
Sussex, United States - 2 weeks ago
-
Part-time Press Assistant
Lomira, United States - 1 week ago
-
Physician
Newport News, United States - 1 week ago
-
Press Rolltender
Sussex, United States - 1 week ago
-
Strategic Account Specialist
West Allis, United States - 6 days ago