- Leads and/or participates in the project team to develop optimal solutions for client business challenges. Guides the client through design, architecture, estimate, and delivery.
- Wins new business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making.
- Manages client engagements at all levels of client interaction with responsibility for product and technical content.
- Provides thought leadership around TTEC Digital's core GTM solutions internally and externally.
- Leads technical workshops to drive enablement and business development.
- Establishes TTEC Digital as a recognized leader in technology-led innovation through public speaking and published thought leadership.
- Utilizes industry and Microsoft contacts to generate new business opportunities and revenue.
- Delivers strategic thought leadership by participating in multiple client engagements simultaneously in both pre-sales and delivery capacities.
- Completes at minimum one (1) certification exam a year.
- Contributes to financial success of the company by driving high billable utilization for project team members under their leadership.
- Bachelor's degree in Computer Science, MIS, or a related field preferred. Master's a plus.
- 2-3 years' experience performing pre-sales activities along with 4+ years' experience working with relevant Nuance, Microsoft CRM / D365 CE technology in a professional services environment.
- Minimum of 5 years' project leadership experience, including 2+ years' experience leading enterprise-level projects in a professional services or consulting environment.
- Mastery of Nuance and/or D365 Enterprise Applications including previous technical skills with Dynamics 365 CRM including design, architecture, installation, configuration, deployment and customization. Specifically in the Contact Center space.
- Preferred experience in CCaaS, IVR, Nuance, Power Platform, Power Apps, Data/AI, Customer Insights, Power BI, Modern Workplace, etc.
- A strong executive presence and capable of engaging with Microsoft leadership both in a Sales and Delivery capacity.
- Ability to cultivate relationship with Engineering, Sales, Sales Enablement at Microsoft/Nuance.
- A strong understanding of Nuance and Conversational AI capabilities.
- Ability to engage in leadership conversations around best practices across Nuance products (PES, Conversational AI).
- Strong communication skills with the ability to effectively lead client & Microsoft engineering/field conversations.
- Broad expertise of the Contact Center and IVR space.
- Ability to build demos and present during pre-sales engagements.
- Architectural understanding of associated technologies for integration design.
- Experience generating project plans and estimates for these workloads.
- Nuance Delivery leadership/guidance experience.
- Certification in relevant Microsoft discipline(s) preferred.
- Consulting leadership experience working for a Microsoft partner with spectacular client references.
- Ability to shape strong presentations and narratives that influence and commit people to change.
- Previous experience using both Waterfall and Agile methodologies.
- Travel up to 50% nationally
- The anticipated range for individuals expressing interest in this position is $150,000.00 to $200, This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
- Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.
-
Solutions Architect
3 weeks ago
Security Cleared Jobs Remote, United StatesJob Description Summary · At GE Aerospace Engineering, our customers challenge us with solving some of the world's toughest problems. Our aerospace engineers rely on solutions architects to bridge their data and tools with the latest cloud and technology ecosystems, and how they ...
-
Solution Architect
1 week ago
TechnoMile Remote, United States Full timeTechnoMile is looking for a Solutions Architect to join our team. This team member will work with our Professional Service and Delivery team to implement our TechnoMile tool. This Solution Architect is responsible for driving the architectural roadmap for our various implementati ...
-
Solutions Architect
2 weeks ago
UltraViolet Cyber Remote, United States Full timeUltraViolet Cyber is looking for a Solutions Architect to lead technical sales engineering for the company. The Solution Architect will work collaboratively with prospects and customers along with UltraViolet sales and technology teams to design, propose, present, and onboard Ult ...
-
Solutions Architect
2 weeks ago
Cyara Remote, United States Full timeCyara is the world's leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load t ...
-
Solution Architect
1 week ago
VGS Remote, United States Full timeVGS is the world's leader in payment tokenization. Large banks, aspiring fintechs, and growing merchants embed our universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks, open banking, card issuance ...
-
IT Solutions Architect
1 week ago
Leidos Remote, United StatesDescription · Leidos's Digital Modernization Sector's Office of Technology is currently seeking an IT Solutions Architect with 12+ years of broad Information Technology experience. · Position Summary · The successful candidate will have been a proposal sub-section lead technica ...
-
Solutions Architect
2 weeks ago
Redpanda Data Remote, United States Full time· We are a team of doers, seasoned engineers, hackers and builders, working on the future of streaming data. · Funded by premier investors including GV and Lightspeed, Redpanda is building the streaming data platform for developers. We're evolving streaming beyond the Apache Kaf ...
-
Solutions Architect
2 weeks ago
Algolia Remote, United States Full time· Looking for Portuguese Speaking Solutions Architects Preference for candidates on Eastern Time or Central Time. · Algolia, the leader in providing industry grade search and discovery tools to drive richer, more powerful engagement and success capabilities, is seeking a Solutio ...
-
Solutions Architect
3 days ago
Cedar Remote, United States Full time· Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high dedu ...
-
Solution Architect
5 days ago
Baptist Health South Florida Remote, United States Full time· Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Be ...
-
Solutions Architect
5 days ago
Apollo GraphQL Remote, United States Full timeAs a Solutions Architect at Apollo, you'll be one of the leaders helping major product teams go from proof of concept to production with a federated graph. You'll be joining a talented team that works at the forefront of designing GraphQL-based distributed architectures while est ...
-
Solutions Architect
2 weeks ago
Mastery Logistics Systems Remote, United States Full timeAbout The Role: · The transportation industry has no shortage of complex problems requiring creative solutions to scale efficiently. In this role, you will play a pivotal role in shaping the success of our clients by architecting tailored solutions that address their unique nee ...
-
Solution Architect
3 weeks ago
Origami Risk Remote, United States Full timeAs a Solution Architect you will lead project discovery and solution design. In this role you will be a subject matter expert in both the industry and the Origami product, assisting with pre-sales engagements, consulting with clients to design solutions to meet their business nee ...
-
Solutions Architect
1 week ago
phData Remote, United States Full time· phData is revolutionizing how our clients use data and artificial intelligence. As the premier services provider specializing in data application and data platform services, we partner with the leading technology companies across the modern data stack to deliver cutting-edge s ...
-
Solution Architect
3 weeks ago
Esko Remote, United States Full timeThis is us · Esko, a Veralto company, is a global provider of integrated software and hardware solutions that digitize, automate, and connect the go-to-market process of consumer goods. Esko connects people, processes, and tools to meet the needs of global brands and the people w ...
-
Solutions Architect
1 week ago
Smartcat Remote, United States Full timeSmartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise. · Our client-tailored language AI turns content in any format into any language, from documents ...
-
Solution Architect or Technical Architect
6 days ago
NTT DATA Services Remote, United StatesReq ID: · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Solution Architect or Technical ...
-
Senior Solutions Architect
2 weeks ago
Grafana Labs Remote, United StatesThis is a remote position and we're considering candidates in the Americas MST/PST timezones. We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business ...
-
ML Solutions Architect
1 week ago
Symbl Remote, United States Full time· Elevating the quality of human life through every conversation · Location: United States · Experience: 10+ years · About the Team: · At , our team is a dedicated group of professionals passionate about advancing the field of Conversation AI. We collaborate closely to drive in ...
-
Salesforce Solutions Architect
3 weeks ago
Active Digital Remote, United States Full timeWho we are. · Active is an experience-focused full-lifecycle consultancy. We partner with our clients to rapidly address mission-critical challenges with tailored end-to-end solutions that enhance experiences, unlock scale, and empower growth. We believe our people are our bigg ...
Pre-Sales Principal Solutions Architect - Remote, United States - TTEC Digital
2 weeks ago
Description
The Principal Solutions Architect is the lead for delivering Microsoft Dynamics 365 and Nuance based solutions for Contact Center and CCaaS engagements. They will have responsibility for being customer facing and revenue generating, in a pre-sales capacity with delivery oversight on projects. This individual will gather client technical and business requirements, provide Nuance, Dynamics 365 and Power Platform consulting, execute and/or lead technical workshops with clients, and develop product, architectural and proposal content. This individual will also provide consulting leadership on projects. At TTEC Digital our consultants work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way. As a Principal Solutions Architect, you will elevate TTEC Digital's relationships with our accounts by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges. In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.
What You'll Be Doing
What You'll Bring to the Role
What You Can Expect
#LI-DD1