- Conduct in-person homeowner assessments on an as needed basis.
- Determine if corrective work order is needed.
- Lead root-cause analysis.
- Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
- Manage trades to completion of service requests to customers' satisfaction.
- Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
- Establish and maintain positive customer relationships.
- Responsible for quality inspections of the home prior to delivery to the customer.
- Determine trade accountability for back charges and P.O.'s.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Responsible for customer satisfaction metrics related to customers serviced
- Minimum High School Diploma or equivalent
- Bachelor's Degree Preferred
- Valid Driver's License because driving is an essential function of this position.
- Minimum of 1-3 years customer service and warranty experience or equivalent
- Strong customer orientation and ability to adapt/respond to different personality types
- Strong emphasis on quality of service and follow-up
- Basic construction skills and knowledge
- Excellent communication and listening skills
- Analytical ability necessary to perform root cause analysis
- Ability to manage warranty/customer service processes
- Basic computer skills
- Conflict resolution skills
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Insight Global Athens, United StatesPrimary Responsibilities · Conduct in-person homeowner assessments on an as needed basis. · Determine if corrective work order is needed. · Lead root-cause analysis. · Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator. ...
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Customer Care Professional - Athens, United States - Insight Global
Description
Primary Responsibilities
REQUIRED EDUCATION:
REQUIRED EXPERIENCE:
