Radiology Imaging Support Spec - Clermont, United States - Orlando Health
Description
Position Summary:
The Radiology Imaging Support Specialist isresponsible for accessing, managing, distributing, and inputting radiology images, orders, and data for all our customers and maintains customer service in radiology waiting areas.
Responsibilities:
Essential Functions
- Utilizes all Corporate Radiology computer systems effectively and accurately.
- Receives outpatients to the Imaging Department, ensures the validity of prescriptions, inputs HIS system orders, and assures comfort during the wait time.
- Imports and exportsimages as needed according toOH guidelines.
- Opens, reads, and burnsimagesto a CD for patient or physician release.
- Performs data integrity and validation of transferred/copied imagesto ensure no data loss has occurred.
- Learns and maintains proficiency in all existing and new image and data retrieval and distribution medians such as HIS, PACS, CR and Image Workstations.
- Maintainsthorough knowledge of policies, system problemresolution techniques, and system downtime processes.
- Understands departments and hospital systems and operations, how they correlate and interface to other services and systems provided by OH and other facilities, and the impact on our customers.
- Communicates effectively, openly, and encourages conflictresolution within the team.
- Demonstrates a positive attitude, professional appearance, and demeanor, and communicates effectively with the customer to meet and exceed customer satisfaction.
- UnderstandsHIPAA regulations and appliesthese concepts as they relate to the exchange of confidential information.
- Assumesthe role of a team leader as necessary to ensure continuous workflow and team cohesiveness.
- May be required to participate in training sessions and/or workshopsrelated to technology changes and/or newinnovations. May be responsible for training others on these advancements.
- Adheres to Orlando Health's mission statement and strategic imperatives.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures, department guidelines and education requirements.
Qualifications:
Education/Training
High school graduate or equivalent.
Licensure/Certification
None.
Experience
Two (2) years of clerical or customer service experience.
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