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Customer Service Representative - Santa Fe Springs, United States - Fry Reglet Corporation
2 weeks ago
Description
Job Description
Job DescriptionOverview:
The primary focus of the Customer Service Representative (CSR) is to provide quality service to our customers in a courteous and helpful manner. The CSR will effectively communicate with a diverse customer base via phone and email. The CSR responds to inquiries, places orders, problem solves, communicates product and order information, and performs related duties as required. This role is the primary point of contact for internal and external customers and handles requests such as order placement and tracking, product and lead time information, quotations, and sample and literature requests.
The regular hours for this position are Monday – Friday with a start time range between 5:00 am - 7:30 am.
Essential Job Functions and Responsibilities:
? Provides superior customer service through effectively responding to all inbound customer calls and emails using Zendesk and Micorsoft Outlook
? Completes order processing and pricing functions using Microsoft Dynamics ERP system
? Communicates product information, availability, pricing, and lead time information
? Provides outbound communication as necessary to resolve and follow-up on requests
? Utilizes all available tools to accurately carry-out day-to-day tasks and responsibilities
? Accurately obtains custom shipment or expedited freight requests, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the Operations team
? Creates and maintains additional information in ERP and CRM systems, including order details, product specific feedback, address information, billing information, and contact preferences
? Responsible for achieving all goals and metrics as assigned
? Participation in special projects or tasks as assigned
? Assists/backs-up peers
Experience and Skills:
? Basic to intermediate knowledge of MS Office, including Excel, Word, and Outlook
? Ability to communicate effectively and professionally, both verbally and in writing
? Capability to answer incoming phone calls and email for the majority of each day
? Ability and desire to multi-task and quickly reset priorities as dictated by workflow, excellent organization skills
? Potential to quickly gain a basic understanding of products and product applications
? Ability to continuously be accurate and precise throughout an entire workday
? Excellent interpersonal skills, maintenance of a positive and enthusiastic attitude throughout each workday
? Ability to quickly and thoroughly respond to customer inquiries
? Must be self-motivated and display initiative, integrity, and professionalism
Qualifications:
? Two years' customer service experience is required, preferably in a business to business capacity or with a manufacturer
? High School diploma or equivalent required, college degree preferred
? Experience in Architectural design or construction is a plus
Physical Requirements:
? Sit for long periods of time
? Use their hands to handle, control, or feel objects, or controls
? Repeat the same movements
? May need to enter warehouse from time to time to obtain information
General Employee Responsibilities:
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Duties, responsibilities, and activities may change at any time with or without notice.
Fry Reglet is an equal opportunity employer and provides equal employment opportunities to all individuals based on job related qualifications and ability to perform without regard to race, color, creed, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, parental status, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, genetic information for self or family, medical history, political affiliation, military or veteran status, or any other basis protected by applicable federal, state, or local laws prohibiting discrimination. Fry Reglet will not tolerate discrimination or harassment based upon these characteristics, based on the perception that anyone has those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
Company DescriptionFry Reglet Corporation is a privately held company headquartered in Los Angeles County, California, with an additional production facility in the Atlanta, Georgia area. For more than 75 years, we have been the trusted source for superior metal fabrications and component systems. Our products embody precision engineering, expert manufacturing, and inherent sustainability. Designed to answer the need for customization and flexibility, Fry Reglet is where engineering and manufacturing expertise meets design. Our products offer tailored, turnkey solutions with guideline for efficient and accurate installation.
