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Carbondale

    Clinical Account Manager - Carbondale, United States - MindCare Solutions

    MindCare Solutions
    MindCare Solutions Carbondale, United States

    4 days ago

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    Description
    Clinical Account Manager


    Psych360, now part of MindCare Solutions, is a leader in comprehensive mental health solutions for long-term care communities; clinician owned and operated.

    We are seeking an experienced Clinical Account Manager specifically focused on long-term care (LTC) facilities. This vital role manages and maintains relationships with our clients to ensure maximized delivery of our high-quality healthcare services.

    Compensation:
    $65,000 - $75,000 per year + Bonus Opportunities


    Position Summary:


    The Clinical Account Manager specializing in long-term care facilities is responsible for building and nurturing strong relationships with our clients, overseeing the delivery of healthcare services, and ensuring the satisfaction of both clients and patients.

    This role combines clinical expertise with account management skills to optimize patient care and business outcomes.


    Account Management:
    Serve as the primary point of contact for all facilities within the territory, understanding their unique needs and requirements

    Establish and maintain long-lasting relationships with key stakeholders, including administrators, healthcare providers, and staff

    Provide monthly in-person presentations to every facility within the territory based on their customized, and evolving, needs and requirements

    Respond promptly to client inquiries, concerns, and requests, addressing any issues and ensuring client satisfaction

    Act as a liaison between facilities and Psych360 operations, facilitating communication and problem-solving

    Collaborate with the clinical care team including: PsychNPs, Medical Directors, Psychologists, LISWs, etc. ensure the delivery of high-quality patient care

    Analyze healthcare data and performance metrics to track outcomes, assess the effectiveness of healthcare services, and make data-driven recommendations

    Monitor and evaluate the quality of care within the facilities, identifying opportunities for improvement and implementing corrective actions

    Ensure facilities comply with all relevant healthcare regulations, accreditation standards, and quality assurance requirements


    Qualifications:
    Bachelor's degree in nursing or a related healthcare field (master's degree preferred)

    Unrestricted Licensure as a Registered Nurse (RN) or other relevant healthcare credentials

    Proven experience in healthcare account management, clinical oversight, or a related role

    Knowledge of Long-Term Care facility operations, regulations, and industry trends

    Strong problem-solving and critical-thinking abilities

    Ability to work independently and as part of a team

    Proficiency in healthcare software and data analysis tools

    Maintain clinical competency & compliance with HIPAA

    Ability to travel locally

    Active and unrestricted driver's license


    Benefits:
    Competitive Salary + Bonus Opportunities

    Mileage/Vehicle Reimbursement

    Full Health, Vision, and Dental

    HSA/FSA

    401K with 4% match

    Disability

    Life/Ad&D

    Positive and Professional Culture

    Flexibility with Schedule

    PTO (11 Paid Holidays + 120 Hours PTO Per year)

    Maternity Leave / Bereavement Leave

    Continuing Education

    #J-18808-Ljbffr


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