- Serves as the first point of contact for patients and visitors who enter the facilities and is responsible for all aspects of customer service for Patient Access/Patient Administrative Services areas in a manner that ensures a customer focused, quality conscious work climate recognizing that patients visits are filled with anxiety and unknowns.
- Primary functions include focusing on interpersonal skills, data collection, the ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer service while ensuring the financial viability of the hospital.
- Collects and verifies patient and insurance demographics, verifies insurance benefits and coverage by reviewing benefits collection in Epic, provides cost estimates, securing pre-certifications and/or pre-notifications for patient services, collection of co-pay and deposits prior to services and providing financial assistance to patient.
- Provides wayfinding to all clinics which Patient Administrative Services provides registration assistance. Staff must be aware of clinic locations in order to safely and efficiently navigate patients to their appointments.
- Maintains regulatory and functional knowledge of all registration information required, which ensures timely and accurate reporting/billing; also obtains all required signatures, and performs clerical duties as necessary.
- Educates patients regarding adequate insurance coverage. Understands applicable hospital and physician billing requirements and communicates the proper procedures and requirements to patients.
- Communicates coverage issues to the service areas; works with patients and staff to resolve.
- Ensures accuracy and completion of paperwork, prior to filing admissions. Contacts physician/clinical staff to assist with incomplete patient registration paperwork. Distributes admission documents if required.
- Maintains department scheduling templates for applicable providers in outpatient department locations. Ensuring appropriate scheduling utilization.
- Maintains consistent contact with the Care Management team and Social Work departments to ensure required information has been obtained for reimbursement, and that pre-admission and pre-certification requirements are followed.
- Assists supervisor with training of new Admitting staff by demonstrating department operating processes and procedures.
- Completion of a high school level education with attainment of a high school diploma or a State High School Equivalency Certificate (GED) is required.
- Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.
- 1 year of work experience in a clerical, customer service or receptionist position, preferably in a healthcare setting is required. 2 years' work experience preferred.
- Knowledge of health insurance principles and practices is required.
- Current knowledge of payer requirements for referrals and preauthorization is preferred.
- Current knowledge of price transparency and facility fee disclosure regulatory requirements as well as the ability to interact with patients to deliver price estimates for some or all of a patients care needs.
- Strong verbal and written communication skills.
- Ability to adapt to technical upgrades and changes throughout the hospital system.
- Ability to work independently and take initiative in executing work tasks keeping in mind that the patients overall experience is directly related to our staffs interactions.
- Ability to work cooperatively with various personalities with the ability to process information quickly and take actions to keep the patients on schedule.
- Strong interpersonal skills with ability to work and communicate (verbally and written) with all levels of hospital personnel, including physicians, clinicians, and all customers with our patients being the most important.
- Experience in an administrative position in a healthcare setting such as acute care hospital or physician's office is preferred.
- Ability to maintain composure in difficult situations and resolve patient concerns in a timely manner.
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Admissions Coordinator
1 week ago
Sheppard Pratt Towson, United States**Summary**: · - Responsible for the management of inquiries from referrers, potential patients, and their families seeking access to care. · - Participates with program leadership team in the approval of admissions and coordinates the details of the entire admissions process. Ma ...
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Facility Admissions Coordinator
3 weeks ago
University of Maryland Medical System Baltimore, United States Full time**Company Description** · THE MEDICAL HEART OF MARYLAND · Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland's health care system and community. We're known for our prestigious expertise in innovative research and ...
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Admissions Coordinator
3 weeks ago
Resorts at Augsburg Lochearn, United States**Location** · Baltimore, MD · **Schedule** · Full-time · **Benefits** · - **Weekends as needed**: · - **Evenings as needed**: · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · **Full job description** · **Baltimore, MD** · **JOB OVERVIEW** · Resp ...
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Admissions Coordinator
1 week ago
The Woodlands Nursing and Rehabilitation Center Spring, United StatesAs the Admissions Coordinator supports the sales department's activities in the pre-admission, admission, discharge, and follow-up processes. · **Essential Functions** · Responsible for assisting the Admission Director in developing census and quality mix by providing prospective ...
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Admissions Review Coordinator
3 weeks ago
Luminis Health Annapolis, United States**Position Objective**: · The Admissions Review Coordinator is responsible for providing streamlined and patient-centered inpatient and observation admissions processes that support accurate data collection, complete regulatory record documentation, and comprehensive benefits coo ...
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Facility Admissions Coordinator, Emergency
1 week ago
University of Maryland Medical System Glen Burnie, United States**Company Description** · Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021 As part of the acclaimed Universit ...
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Facility Admissions Coordinator
3 weeks ago
University of Maryland Medical System Baltimore, United States OTHERJob Description Principal Responsibilities and Tasks · The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties perfor ...
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Facility Admissions Coordinator, Prn
2 weeks ago
University of Maryland Medical System Bel Air, United States**Company Description** · We're making Maryland stronger · With roots that go as far back as 1895, the UM Rehab & Ortho Institute continues to be a pioneer in orthopedics and neurological disorders. From bones to brains, our cutting-edge hospital heals even the most serious of in ...
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Facility Admissions Coordinator II
3 weeks ago
University of Maryland Medical System Baltimore, United States Full timeJob Description · Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this job, comp ...
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Facility Admissions Coordinator II
1 week ago
University of Maryland Medical System Baltimore, United States Full timeJob Description · Job DescriptionCompany Description · We're making Maryland stronger · With roots that go as far back as 1895, the UM Rehab & Ortho Institute continues to be a pioneer in orthopedics and neurological disorders. From bones to brains, our cutting-edge hospital heal ...
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Facilities Admissions Coordinator, Part Time
3 weeks ago
University of Maryland Medical System Chestertown, United States Part time**Company Description** · At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations ...
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Admissions Coordinator
1 week ago
Addiction Recovery Crownsville, United StatesJob Description · Job DescriptionCan you help us provide care with unconditional kindness? Hope House Treatment Centers is seeking a Part Time Admissions Coordinator to help welcome patients to our community and ensure that their intake goes as smoothly as possible. Hours would b ...
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Admissions Coordinator
3 weeks ago
Kolmac Burtonsville, United StatesKolmac Integrated Behavioral Healthand Concerted Care Group (CCG) is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing ...
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Admissions Coordinator
1 week ago
Advocate Support Services, Inc. Annapolis, United StatesJob Description · Job DescriptionAdvocate Support Services, Inc. has an immediate need fo onboard an Admissions Coordinator. · This position is responsible for helping us to grow our client census by facilitating communications with referral sources (other healthcare providers), ...
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University of Maryland Medical System Baltimore, United States Full timeJob Description · Job DescriptionCompany Description · We're making Maryland stronger · With roots that go as far back as 1895, the UM Rehab & Ortho Institute continues to be a pioneer in orthopedics and neurological disorders. From bones to brains, our cutting-edge hospital heal ...
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University of Maryland Medical System Baltimore, United States Full timeJob Description · General Summary · Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duti ...
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University of Maryland Medical System Baltimore, United States Full timeCompany Description · We're making Maryland stronger · With roots that go as far back as 1895, the UM Rehab & Ortho Institute continues to be a pioneer in orthopedics and neurological disorders. From bones to brains, our cutting-edge hospital heals even the most serious of injuri ...
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University of Maryland Medical System Baltimore, United States Full timeJob Description · General Summary · Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties ...
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Admissions Review Coordinator
3 weeks ago
TEKsystems Annapolis, MD, United StatesIntroduction: · TEKsystems is currently hiring for a Admissions Review Coordinator. This is an onsite position located in Annapolis, MD to assist patients in a positive and smooth visit. This is a great opportunity to get your foot in the door with a corporate company. This role ...
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Admissions Review Coordinator
1 week ago
TEKsystems Annapolis, United States contract*Admissions Review Coordinator* · Great long-term healthcare career opportunity to advance professionally and grow with a renowned healthcare system. Employees tend to receive yearly promotions and salary reviews with more time spent in the organization. Looking specifically for ...
facility admissions coordinator - Baltimore, United States - University of Maryland Medical System
Description
Job Description
Job DescriptionCompany DescriptionWhen we say "our community" we mean it.
UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.
Located in Baltimore's cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.
General Summary
Under general supervision, performs scheduling, registration, pre-admission processing, wayfinding, and other administrative duties, while adhering to the department specific standards for data entry and patient selection. The additional duties of this role can include verification of insurance benefit eligibility, insurance pre-certification and authorization, and estimates creation and/or finalization.
Works with the care teams and revenue cycle to identify and eliminate barriers to access, reimbursement and affordable care. Provides education to the patient and family regarding the financial clearance process, and offer information regarding estimated cost of services and financial assistance opportunities. Performs specific administrative and Admission, Discharge and Transfer (ADT) functions and performs these duties in multiple clinics and registration areas within the institution.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Education and Experience
Knowledge, Skills and Abilities
All your information will be kept confidential according to EEO guidelines.
facility admissions coordinator professionals in Baltimore
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