Integrations Customer Solutions/support - Township of Wall, United States - Key Software Systems

Key Software Systems
Key Software Systems
Verified Company
Township of Wall, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description:


Duties/Responsibilities:


  • Ensures that appropriate actions are taken to resolve customer's problems and concerns.
  • Provides excellent customer service by maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Uses knowledge of a specific software product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Perform other supportrelated duties as assigned.
  • Work closely with integration developers and team managers.
  • Work on implementing quick solution fixes for our customers and partners.
  • Provide customer support by using critical thinking to solve issues.

Required Skills/Abilities:


  • Excellent written and verbal communication skills.
  • Serviceoriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Critical thinking
  • Troubleshooting techniques
  • Selfmotivated and takes the initiative.

Education and Experience:


  • College degree preferred.
  • Proficient computer skills with the ability to learn new software.
  • Experience with JIRA and Confluence software preferred.
  • Familiarity working with API/EDI integrations preferred.
  • A basic understanding of any programming language, specifically C#, is a plus.
  • Basic knowledge of.
NET, VB, JSON, config files, and MSSQL


Benefits:


  • Opportunities for growth and advancement
  • Health, Dental, LTD, and Life
  • Paid time off
  • 401k with employer match
  • Friendly, casual, professional atmosphere
  • Excellent compensation
  • Enjoy working with cuttingedge tools
  • Industryleading 25yearyoung company

This is an in-person position. It's not a remote or hybrid opportunity.
More jobs from Key Software Systems
See all jobs of Key Software Systems