Supervisor - Food & Beverage - New York, United States - Hard Rock International (USA), Inc.

Hard Rock International (USA), Inc.

Verified Company

New York, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

The Maitre'd responsible Promotes an overall enjoyable dining experience; promotes a clean, safe and neat environment for guests and associates.

The Maitre'd will provide support to management and team members with food or beverage running, reservation planning, and guest experience.

Responsibilities:

Promptly and warmly greets guests and accompanies them to their tables based on availability or desired seating arrangements. Oversees guest flow within the restaurant.
Manages the reservations system.
Advises guests on menu and beverage selections.
Liaise between kitchen staff and dining room staff.
Exhibits exceptional communications skills and ability to get along well with others; demonstrates flexibility, patience, and a willingness to communicate with guests and staff.
Supervises the activities of foodservice associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed.
Makes special occasion arrangements for guests; promotes special inhouse events.
Helps train new foodservice team members and provides ongoing customerservice training.
Supervises the closing of the assigned dining room; ensures servers complete side work and station setup.
Demonstrates knowledge of emergency safety procedures; assists with evacuation of guests to safety in the event of an emergency.
Helps bus tables and serve foo/beverages when necessary while maintaining safe foodhandling and sanitation standards.
May operate equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
Works with staff of other departments to perform job duties during special events or functions.
Performs other duties as assigned.

Qualifications:

High school diploma or equivalent experience and training, college degree preferred.
Two years' experience, preferably in the hospitality industry or a marketing / sales field.
Experience with CRM platforms.
Expertise in social media
Background in music industry a plus
Presentation of a professional image to guests, clients, and potential function coordinators.
Composure during stressful events.
Possession of a take charge attitude tempered with diplomacy.
Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event.
Must possess strong communication and listening skills, excellent reading and writing.
Comprehend professional language, either written or spoken, to communicate.
Ability to effectively present information in oneonone and small group situations to other employees of the organization.
Multiple language abilities a plus, fluency in English required.
Ability to move throughout the hotel during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms and hands
Ability to express or exchange ideas verbally and perceive sound
Manual dexterity, handeye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 lbs
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy sounds
Ability to travel via auto or airplane for long periods of time

Additional Details:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Secondary school degree preferred and/or previous work experience in service for at least 3 year.

SKILLS

Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
Ability to read, comprehend, and write simple instructions, short correspondence and memos.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Fluency in English: additional languages preferred.

PHYSICAL DEMANDS

Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound

by ear.

Ability to obtain impressions through the eyes.
Manual dexterity, handeye coordination, and ability to work with hand above shoulders.
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
Ability to turn or twist body parts in a circular motion