Business Compliance Specialist - Goodyear, United States - City of Goodyear, AZ

City of Goodyear, AZ

Verified Company

Goodyear, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description Summary:

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset.

You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce.

You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation.

We believe that successful employees are those that possess these six core values:

Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation

Essential Functions:

This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned._
Administering annual business license renewals, conducting business research, and working with other departments as needed to approve and issue business licenses.
Generating invoices for new and annual business license renewals.
Issuing new and renewal licenses.
Coordinating with Code Enforcement on noncompliant businesses.
Implementing and managing a system for delinquent business license accounts, including establishing/maintaining codes in the system. Collecting data and preparing reports. Coordinating all aspects of daily business license processes.
Posting payments to appropriate general ledger accounts utilizing an automated financial accounting system.
Auditing business license accounts to ensure compliance with Arizona Revised Statutes and City ordinances, policies, and procedures.
Notifying businesses of findings including license denials and responding to customer questions regarding violations.
Maintaining records per State of Arizona and City retention guidelines.
Performing complex customer service, including resolving escalated issues. Communicating with internal and external customers to resolve issues and answer inquiries.
Researching account transactions, responding to customer inquiries concerning billings, payments, and adjustments matters. Identifying/correcting systemic issues.
Assisting and training others. Providing technical assistance and instruction to other employees. Recommending system, procedural, operating improvements.
Reading, interpreting, applying, and explaining codes, rules, regulations, policies, and procedures.
Performing related duties as assigned.

Requirements:

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Formal Education/Knowledge:Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
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Experience:Minimum two years of experience in a related field.
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Certifications and Other Requirements:None
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Reading:Work requires the ability to read policy, procedures, council actions, and city codes at a college level.
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Math:Work requires the ability to perform math calculations, problem solving and analyzing financials at a college level.
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Writing:Work requires the ability to write correspondence to internal and external customer and procedures at a college level.
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Managerial:Job has no responsibility for the direction or supervision of others but role may include overseeing work quality, training, instructing and scheduling work.
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Technical Skills:Broad Application

Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decisionmaking abilities.

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Interpersonal/Human Relations Skills:Moderate

Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

12 Month Objectives:

Months
1-3

Month 1 (Training and Proficiency Development):

Objective: Complete 40 hours of training on the Tyler BL module.
Tasks: Become proficient in all aspects of business licensing, including BL settings, new accounts, reporting, new licenses, and the renewal process.

Month 2 (Regulation Familiarity):

Objective: Read and understand the Business License (BL) ordinance.
Tasks: Thoroughly review the BL ordinance to ensure comprehensive knowledge of regulations and compliance requirements.

Month 3 (Audit Preparation):

Objective: Plan for auditing all licenses to ensure compliance with state licensing requirements.
Tasks: Develop a checklist and schedule for auditing licenses.

Months 4-6

Month 4 (Payment Automation Implementation):