Cloud Service Operations Specialist - Fort Liberty, United States - General Dynamics Information Technology

General Dynamics Information Technology Fort Liberty, United States

Found in: Appcast US A2 ECP - 6 days ago

General Dynamics Information Technology background

Description

Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator Senior you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Senior joining our team to enable and support customers in cloud-based environments. Successful candidates are familiar with cloud technologies and principles, able to rapidly troubleshoot Tier-1 support issues, and are always customer serving.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Cloud Relevant Certification

• Required Experience: 2+ years of relevant Service Operations Experience

• Required Technical Skills:

General knowledge of cloud-native principles and DevOps concepts
General IT Service Management concepts, practices, and procedure familiarity
Troubleshooting identity and permission management issues
Troubleshooting cloud-based deployments issues; rapidly triage and escalate as necessary
Troubleshooting basic application and server issues
Service ticket generation and communication follow through
Thorough and accurate triage and escalation of incidents
Cloud system monitoring and alerting
Customer interaction via chat, in-person, and over the phone
Basic trend analysis
Documenting resolutions and contributing to internal knowledgebase

• Security Clearance Level: TS/SCI

• Required Skills and Abilities:

Working knowledge of identity managers and brokers
General familiarity with Agile methodologies
Good written and technical briefing skills - can effectively communicate with teammates and leadership

• Preferred Skills:

Excellent critical thinking and problem-solving skills
Comfortable in a fast-paced, rapidly changing workplace
2+ years' experience working for an Enterprise Service Provider
Other relevant technical certifications
1+ year of relevant coding knowledge

• Location: On Customer Site

• US Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
On-site dining options

Work Requirements

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Years of Experience
2 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
CompTIA - Security+ CE - CompTIA

Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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