Cloud Service Operations Specialist - Fort Liberty, United States - General Dynamics Information Technology

Description

Transform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Systems Administrator Senior you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Senior joining our team to enable and support customers in cloud-based environments.

Successful candidates are familiar with cloud technologies and principles, able to rapidly troubleshoot Tier-1 support issues, and are always customer serving.

WHAT YOU'LL NEED TO SUCCEED:

Education:
Cloud Relevant Certification

Required Experience: 2+ years of relevant Service Operations Experience

Required Technical Skills:
General knowledge of cloud-native principles and DevOps conceptsGeneral IT Service Management concepts, practices, and procedure familiarityTroubleshooting identity and permission management issuesTroubleshooting cloud-based deployments issues; rapidly triage and escalate as necessaryTroubleshooting basic application and server issuesService ticket generation and communication follow throughThorough and accurate triage and escalation of incidentsCloud system monitoring and alertingCustomer interaction via chat, in-person, and over the phoneBasic trend analysisDocumenting resolutions and contributing to internal knowledgebase

Security Clearance Level:
TS/SCI

Required Skills and Abilities:
Working knowledge of identity managers and brokersGeneral familiarity with Agile methodologiesGood written and technical briefing skills - can effectively communicate with teammates and leadership

Preferred Skills:
Excellent critical thinking and problem-solving skillsComfortable in a fast-paced, rapidly changing workplace2+ years' experience working for an Enterprise Service ProviderOther relevant technical certifications1+ year of relevant coding knowledge

Location:
On Customer Site

• US Citizenship Required

GDIT IS YOUR PLACE:
401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your career.
Professional growth opportunities including paid education and certifications.

Cutting-edge technology you can learn fromRest and recharge with paid vacation and holidaysOn-site dining optionsWork {fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 2 + years of related experience* may vary based on technical training, certification(s), or {fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification CompTIA - Security+ CE - CompTIATravel Required Less than {fill:none;stroke:#5d666f;stroke-miterlimit:10} Citizenship U.S.

Citizenship RequiredAbout Our WorkWe are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.

government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.