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Orland Park

    Medical Front Desk Receptionist - Orland Park, United States - Associated Urological Specialists LLC

    Associated Urological Specialists LLC
    Associated Urological Specialists LLC Orland Park, United States

    6 hours ago

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    Description
    OVERVIEW:
    • The Medical Front Desk Receptionist is in charge of basic administrative tasks such as answering phones, welcoming patients and visitors, and scheduling appointments professionally and promptly.
    • They oversee the flow of patients during check-in and check-out processes, handle patient registrations, collect payments, and manage medical records.
    • The Front Desk Receptionists must ensure that all procedures, from organizing patient files to recording insurance details, are followed meticulously to allow the medical team to focus on patient care.
    • They collaborate effectively with back office staff and assist in back-office tasks when required.
    EDUCATION & CERTIFICATION:
    • A minimum of High School Diploma or General Education (GED). Completion of a vocational or technical school program is desirable. Proficiency should be acquired through on-the-job training and orientation. Certification in Front Office Administration is a plus.
    QUALIFICATIONS, SKILLS AND ABILITIES:
    • The Front Desk Receptionist should have 1-3 years of experience in a physician office, preferably specializing in urology.
    • Customer service experience is essential. Strong verbal and written communication skills are required. Proficient interpersonal skills are a must. Solid computer skills for clerical duties and familiarity with office and EMR systems are necessary. Basic knowledge of various health insurance products and CPT and ICD-10 coding is advantageous.
    COMPUTER SKILLS:
    • Proficiency in Internet Software; Microsoft Office Suite; Electronic Mail Software (Microsoft Outlook); Electronic Health Records (EMR Software); and Practice Management Software is essential to excel in this role.


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