Account Coordinator Bilingual French-English - Buffalo - Leading Edge Connections

    Leading Edge Connections
    Leading Edge Connections Buffalo

    16 hours ago

    Description

    Job Description -  Account Coordinator   Bilingual French-English  Company:

    • Leading Edge Connections, LLC Type: FT 40 Hour 1099 Contract ( 100% Remote ) Pay:  $19.00 per hour About Us Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people.
    • Our fully remote teams embrace flexibility, innovation, and a culture of connection—delivering exceptional results while ensuring every team member feels valued as part of the LEC Family.
    • Position Overview We're on the lookout for enthusiastic,  Account Coordinators  Bilingual French-English  to join our amazing virtual team
    • If you love helping people, solving problems, and keeping conversations upbeat, this role is for you.
    • You'll be the friendly voice (and inbox hero) for our customers—answering calls, emails, and guiding them with empathy and care.
    • From assisting with purchases and verifying orders to helping customers navigate online portals, you'll make their experience smooth and stress-free.
    • Plus, you'll get to highlight the great benefits they have, encourage them to stick around (hello renewals), and be that trusted go-to person who makes their day a little brighter.  Responsibilities Deliver professional and empathetic customer support via phone and email for a Home & Auto Benefits Company Assist with purchases, order verification, and product/service inquiries, claims assistance.
    • Provide technical support for customer portals , including login and navigation assistance.
    • Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups.
    • Handle inbound/outbound calls with a focus on soft sales and customer loyalty Quick cross-functional use & documentation using CRMs & dialers Identify high-risk or escalated customer situations and act promptly Maintain punctuality, reliability, and a positive attitude in all interactions Be open to cross-training and supporting additional projects as requested Qualifications Must reside in the United States and be authorized to work and live in the U.S.
    • Must have a High School Diploma or equivalent . 1–3 years of call center or chat support experience (required).
    • Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based) Insurance or policy/agent experience strongly preferred.
    • Strong communication, grammar, and active listening skills.
    • Previous remote/work-from-home experience preferred.
    • Technical aptitude; Salesforce or HubSpot experience preferred.
    • Understanding of call center support metrics and ability to act on them.
    • Ability to work independently, problem-solve, and use resources effectively.

    Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

    • Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).

    Processor:

    • Intel Core i5 5200 series or greater; all computers must have at least 4 performance cores .

    Example:

    • A 10-core computer with only 2 performance cores does not meet this requirement.
    • Please check your system settings to confirm.

    Memory:

    • 8GB RAM minimum; Windows 10 (64-bit) or higher.

    Display:

    • Screen resolution of 1280x768 or higher; dual monitors required for efficiency.

    Internet:

    • Reliable high-speed internet with a wired Ethernet connection (hardwired to router).

    Audio:

    • USB noise-canceling headset.

    Security:

    • Up-to-date antivirus software with a recent scan completed; firewall must be enabled.
    • These will be verified prior to system access.
    • Schedule & Work Environment FT 40 hour contracts, Monday through Friday.
    • Mid-Day hours. 100% remote work environment.
    • Compensation & Benefits $19.00 per hour (1099 contract).
    • Work from home.
    • Supportive and collaborative team environment.  If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and experienced in insurance, tech support, or membership retention, we encourage you to apply

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