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Lafayette

    Customer Service Specialist - Lafayette, United States - Gagnon's Party Rentals

    Gagnon's Party Rentals
    Gagnon's Party Rentals Lafayette, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    We are seeking a Customer Service Specialist to join our team You will be responsible for helping customers by providing product and service information and resolving technical and logistical issues. Our perfect Candidate has ambitions to grow in the Events industry as a future Event Planner or Event Manager/Coordinator.

    Responsibilities:

    • Handle customer inquiries and complaints
    • Provide information about the products and services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services

    ​Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
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