Transportation Dispatcher - Middletown, United States - Accurate Transport Warehouse
3 weeks ago
Description
Efficiently schedule and dispatch vehicles; address dispatch-related deviations with clients when necessary- Respond to customer service requests with availability of vehicles for specified customer pick up times and locations
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes
- Reconfirm all reservation details when clients call
- Manage performance and day to day operations of the dispatching department
- Assist in the recruitment, onboarding, and training of newly hired dispatch agents
- Manage and report on team performance and department progress
- Communicate with drivers to prioritize loads, define routes and set schedules
- Monitor containers to prevent demurrage and storage fees
- Accepting & scheduling loads and providing excellent customer service
- Make routing decisions that satisfy customer expectations and company financial decisions
- Ensure that shipping data is entered into system timely and accurately
- Ability to safely and proficiently operate a forklift and pallet jack
- Ability to maintain an organized dock, and load/offload trucks as necessary
Requirements:
- A strong trucking/customer service/brokerage/logistics background
- An ability to thoroughly learn complex computer systems
Pay:
$ $21.00 per hour
Expected hours:
per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Work Location:
In person
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