Helpdesk Technician - Carlsbad, United States - Upper Deck

Upper Deck
Upper Deck
Verified Company
Carlsbad, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Experience troubleshooting Mac and Windows operating systems.
  • Provide firstline support for IT issues reported by users.
  • Triage all help desk tickets and respond / escalation of tickets as required.
  • Responsible for tickets involving issues and errors, new hire setup and equipment deployment.
  • Provide on site and remote support via phone on / or remote session.
  • Perform timely updates for workstation hardware and software upgrades as required.
  • Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, hard drives.
  • Must be able to work independently and be a quick learner.
  • Perform postresolution follow up and document resolution.
  • Performs other related duties as assigned.

INTERACTION

This position will closely interact with the IT Director, IT team members, project stake holders and internal /external project resources.

EDUCATION/YEARS EXPERIENCE

  • A+ certification is preferred.
  • 2+ years in troubleshooting computer hardware and software issues.
  • Knowledge of Microsoft technologies such as Office, Active Directory, servers.
  • Knowledge of networking technologies such as IP, DNS, DHCP.
  • Familiar with computer hardware and software.
KNOWLEDGE, SKILLS AND ABILITIES

  • Strong Problemsolving.
  • Ability to work independently as well as in a team.
  • Ability to convey technical information in nontechnical terms multitask, and prioritize and manage time effectively while also ensuring accuracy of work through attention to detail
  • Exceptional customer service orientation.
  • Ability to absorb and retain information quickly.
  • Excellent communication and organizational skills as well as the ability to work as part of a team
  • A high degree of confidentiality required.
  • Ability to work in a fast paced, always changing environment.
  • Ability to juggle multiple projects, tasks and issues.
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