-
IT Specialist Support
4 days ago
Sapphire Technologies Verona, PA, United States Freelance**OUR CLIENT** · Our client is one of the leading IT service companies in Europe, employing approximately 6,000 people nationwide. The highly innovative IT company serves numerous DAX corporations. For almost 15 years, we have been providing successful staffing and placement serv ...
-
Junior IT Support Specialist
3 weeks ago
Horizon Ventures Morris, United StatesDo your thing at NT-ware. · We are an innovation partner and an integral part of the Canon Group. Our specialists worldwide develop state-of-the-art software for print and scan management in close proximity to Osnabrück: "from scratch" and in constant exchange with colleagues in ...
-
Patient Support Specialist
3 days ago
ConnectiveRx Whippany, United StatesTemporary work aligns well with people who are looking for broader career opportunity with contracted time frames, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides t ...
-
Patient Support Specialist
3 days ago
ConnectiveRx Whippany, United StatesTemporary work aligns well with people who are looking for broader career opportunity with contracted time frames, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides t ...
-
Direct Support Specialist
3 weeks ago
Capitol Care Hamburg, United States**Position:** Direct Support Specialist**Location:** Hamburg, NJ**Shift:** Sun & Sat 12am-8am; Sun, Fri, & Sat 4pm-12am**Job Description:**Assists individuals with intellectual/developmental disabilities to lead a independent life; assists with activities of daily living and enco ...
-
Branch Support Specialist
1 week ago
Johnstone Supply Whippany, United States**Who is Johnstone?** · **Essential Functions**: · - Manage all office work such as data entry and copying and maintain an organized and relevant filing system. · - Assists in picking orders and writing tickets during busy times as needed. · - Maintain records and files for relat ...
-
ERP Integration Support Specialist
3 weeks ago
Alluvia Platform Suffern, United StatesAlluvia is a revolutionary ERP integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system. · **Summary** · We are looking for an ERP Integration Support Engineer You will be working with our clients in resolving ...
-
Technical Administrative Support Specialist for
2 weeks ago
Township of Mahwah Mahwah, United StatesUnder direction of the Mahwah Land Use Department Director, develop and prepare technical specifications for Capital Projects for the Township, performs administrative, typing and related clerical work requiring the exercise of independent judgment including a reasonable working ...
-
Personal Support Specialist/pss
6 days ago
Ibsa Home Care LLC Rockland, United StatesJob Summary: · **Duties**: · - Assist individuals with daily tasks such as meal preparation, medication administration, and personal care · - Provide support to individuals with autism, ensuring their comfort and safety · - Maintain a clean and organized living environment · - En ...
-
Direct Support Specialist
2 weeks ago
Capitol Care Hardyston Twp, United StatesAssists individuals with intellectual/developmental disabilities to lead a independent life; assists with activities of daily living and encourages attitudes and behaviors that enhance community inclusion. · ...
-
Residential Youth Support Specialist
6 days ago
Sevita Lafayette, United States Full timeNew Jersey Mentor, a part of the Sevita family, provides Residential and Treatment Foster Care services to youth who may be facing out-of-home placements, transitioning back into the family home or independent living alternatives, or involved in the juvenile justice system. Throu ...
-
Finance and Accounting Employee
3 weeks ago
Sapphire Enterprises New Hamburg, United States**About W. Müller GmbH & Co. KG: ** · As one of the largest specialists for roofing and solar in the southern German region, we offer services and solutions of a recognized family business, where innovation has been a tradition for years. · What we offer: · A challenging and dive ...
-
Support Specialist
1 week ago
Bridge Marina Inc Lake Hopatcong, United StatesAre you deeply enthusiastic about boating and looking for a rewarding career working on the water? Do you enjoy working with people and solving problems? Do you have excellent communication and organizational skills? If so, you might be the ideal addition to our team · Bridge Mar ...
-
Support Specialist
1 week ago
Bridge Marina Inc Lake Hopatcong, United StatesJob Description · Job DescriptionAre you deeply enthusiastic about boating and looking for a rewarding career working on the water? Do you enjoy working with people and solving problems? Do you have excellent communication and organizational skills? If so, you might be the ideal ...
-
IT Support Specialist
3 weeks ago
Legrand North America Fairfield, United StatesPosition Description · At a Glance · Legrand has an exciting opportunity for an IT Support Specialist to join the Team in Fairfield, NJ. The IT Support Specialist position will provide level 1 on-site technical support at a key facility in Fairfield, NJ. This position will work w ...
-
Support Specialist
1 week ago
Family Middletown, United StatesJob Title: Family Support Specialist (Orange County) · Salary Range: $ $24.72 per hour · Status: Non-exempt, Full-time, 35 hours per week · Reports to: Program Coordinator, Associate Director of Family Support Services · Function: · Family Support Specialist provides weekly ...
-
Support Specialist
2 weeks ago
Bergen County Technical Schools Paramus, United StatesPosition Type: · Technology/Computer Specialist · Date Posted: · 5/1/2024 · Location: · DISTRICT · Date Available: · 05/01/2024 · Closing Date: · 05/15/2024 BERGEN COUNTY TECHNICAL SCHOOLS · POSITION OPENING FOR SCHOOL YEAR · I.T. SUPPORT SPECIALIST - LEVEL I · (12 Months - ...
-
Support Specialist
2 weeks ago
Family Middletown, United StatesJob Title: Family Support Specialist (Orange County) · Salary Range: $ $24.72 per hour · Status: Non-exempt, Full-time, 35 hours per week · Reports to: Program Coordinator, Associate Director of Family Support Services · Function: · Family Support Specialist provides weekly ...
-
Support Specialist
2 weeks ago
Bergen County Technical Schools Paramus, United StatesPosition Type: · Technology/Computer Specialist · Date Posted: · 5/1/2024 · Location: · DISTRICT · Date Available: · 05/01/2024 · Closing Date: · 05/15/2024 · BERGEN COUNTY TECHNICAL SCHOOLS · POSITION OPENING FOR SCHOOL YEAR · I.T. SUPPORT SPECIALIST - LEVEL I · (12 Months ...
-
Direct Support Specialist
2 weeks ago
Capitol Care Branchville, United States**Position:** Direct Support Specialist**Location:** Branchville, NJ**Shift:** Sun, Fri-Sat; 4pm-12am; Sun, Sat; 12am-8am**Job Description:**Assists individuals with intellectual/developmental disabilities to lead a independent life; assists with activities of daily living and en ...
Facility Support Specialist - Franklin, United States - Ascend Wellness Holdings, Inc.
Description
**Facility Support Specialist**
at Ascend Wellness Holdings Franklin, New Jersey, United States When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness. As a team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we scale continuously.
**WHY AWH**
Our people are our greatest asset. Our teams are comprised of a group of skilled and passionate professionals and partners from a diverse range of fields. We believe in not only building a diverse team but creating a space where ALL feel welcome and training our leaders to not only be inclusive themselves but to inspire their teams to be the same. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, national origin, age or disability. We believe in providing competitive compensation, quality benefits and a work environment that fosters creativity, hard work and leverage every one of our employees' unique skills while giving them what it takes to advance those said skills and learn new ones. We sweat the details to ensure our teams are confident and excited to provide best in class service to our customers and communities we serve.
**JOB SUMMARY**
The Facility Support Specialist (Franklin, NJ) is the first point of contact between end users and the AWH IT Department. This position is responsible for working to either resolve technology problems and restore service as quickly as possible or alerting and / or escalating issues to the appropriate AWH Information Technology team.
**PRIMARY RESPONSIBILITES**
Responds to technical problems from end users via phone, email or in person
Provides technical support to all facility team members. Analyzes symptoms of technical problems and research solutions
Collaborates with 3rd party vendors as necessary to resolve technical issues and manages escalation
Provides follow up to confirm call closure and to facilitate feedback on support
Effectively communicates policies and procedures
Actively monitors support ticket queues and works with the team to ensure team member requests for support are responded to within service level
Provides solutions to reduce technical issues generating high call volume
Increases capabilities of the Information Technology team by documenting symptoms, causes, and solutions to technical problems in the knowledge base
Analyzes support trends and forward recommendations to direct supervisor
Stays current with, understands, and adheres to all company processes, job expectations and processes specific to technical support
Provides some reporting and administration duties to aid in analyzing Help Desk performance. (Example: frequent caller process, closed call reviews, etc.)
Writes and reviews knowledge base content
Assists in the orientation, training, and coaching of new and existing employees as needed
Records feature requests, performance issues, and suspected bugs to Supervisor as needed
Returns all team member calls promptly
Consistently strives to increase customer satisfaction with field team members
Consistently strives to improve efficiencies and lower costs in the IT department
Attends team discussions and conference calls with team members on specific technical concerns and requests
Participates in feedback sessions with Information Technology members on call evaluations
Manages the readiness, inventory and configuration of the facility technical hardware and software
Proactively recommends changed to current training material and processes as identified
Understands and executes the companys installation and training policies, and best practices
Shows initiative to continue to improve user satisfaction by managing workload responsibly, including utilizing resources to meet or exceed deadlines and team member expectations
Displays professionalism in all aspects of performance including applying common sense to process and procedures when written direction allows for flexibility and/or creativity
**JOB REQUIREMENTS**
Technical diploma (preferred) in a related field from a recognized institution or equivalent experience
At least 1 year of experience in a first level technical support position
Knowledge cannabis cultivation facilities preferred
A+ and Net+ certification preferred
Excellent and interpersonal and customer service skills
Strong troubleshooting, analyzing and problem-solving skills
Ability to learn new technology and applications
Solid written and verbal communication skills
Strong time management skills
Ability to communicate in English
Mature and self-motivated professional able to handle a fast-paced environment with the ability to change schedule and juggle multiple projects when necessary
Strong multitasking and project management skills
Excellent follow through and organizational skills
At Ascend, we care about the safety of our patients, customers, Ascenders and vendors. Therefore, AWH requires that all employees be fully vaccinated against the COVID-19 virus. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. Individuals with religious or medical accommodations may request an exemption .